Tesco Shift Leader - Days - Broadway Express

Tesco; Leigh on Sea; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20–22 days

Flexible shifts

Colleague Clubcard discount

Wellbeing services

Life cover

Pension

Employee discounts

Uniform provided

Job summary

Tesco is hiring a Shift Lead to help deliver a great customer experience across our store. You’ll lead a team, work across departments, and be the go‑to person for day‑to‑day queries, coaching colleagues and modelling outstanding service.

In a fast‑paced retail environment you’ll supervise shifts, communicate clearly, and make balanced decisions. This role is 18+ with flexible hours, and Tesco offers a comprehensive benefits package and opportunities for career progression.

Qualifications

• Age 18 or over to apply.
• Experience leading teams in fast-paced retail.
• Strong customer service and communication skills.

Responsibilities

• Lead the store team to deliver a great customer experience.
• Work across all store areas and be the go-to person for daily queries.
• Coach colleagues and model excellent service.
• Supervise shifts in the manager's absence and adapt to change.

Skills

Team leadership

Customer service

Communication

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

Please note that you need to be 18 or over to apply for this role.

About the role

Availability Window

Days

From time

To time

• Sun 06:00:00 23:00:00
• Mon 06:00:00 23:00:00
• Tue 06:00:00 23:00:00
• Wed 06:00:00 23:00:00
• Thu 06:00:00 23:00:00
• Fri 06:00:00 23:00:00
• Sat 06:00:00 23:00:00

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Whats in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‒winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

About Us

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working.

Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.