Tesco Colleague - Phone Shops - Kilmarnock Extra

Tesco; Monkton; On-site; GBP 19,000 - 21,000; Full time

Job summary

Tesco is hiring a Phone Shop Colleague to deliver friendly, personalised service in our store. You will help customers choose mobile products, assist with phone and contract setups, and handle a range of tech questions.

Shifts are scheduled within the availability windows (Mon/Thu/Sat 11:00–19:00) with a minimum of 12 hours per week. You will be part of an inclusive Tesco team focused on great service, sales, waste reduction and store performance, with a commitment to flexible working where

Qualifications

• Customer service experience in a retail or phone shop environment.
• Ability to explain mobile products and services clearly.
• Willingness to learn and adapt to store routines.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Assist customers in choosing mobile products and services and complete phone/contract setups.
• Support customers with technical queries and store routines.
• Demonstrate strong service focus to drive sales and store performance.
• Contribute to a positive, team‑oriented store environment.

Job description

Availability Window

• Mon 11:00:00 to 19:00:00
• Thu 11:00:00 to 19:00:00
• Sat 11:00:00 to 19:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.