Tesco Colleague - Phone Shops - Kilmarnock Extra

Tesco; Kilmarnock; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Minimum 12 hours per week

Job summary

Tesco is hiring a Phone Shop Colleague in Scotland. You will deliver friendly, natural service to customers, helping them choose mobile products and services, and completing phone and contract setups. You’ll support customers with tech queries and work within an availability window across Tesco stores in the area.

Shifts are scheduled with at least 3 weeks' notice, with a guaranteed minimum of 12 hours per week. The role offers flexibility and opportunities to grow within Tesco’s Phone Shop team.

Qualifications

• Provide friendly, natural service to customers.
• Help customers choose mobile products and services.
• Complete phone and contract setups.
• Support customers with a range of tech queries.

Responsibilities

• Schedule shifts within the availability windows shown.
• Provide friendly service and build rapport with customers.
• Assist customers with mobile products, plans and services.
• Contribute to great service, sales and store performance.

Skills

Customer service

Communication

Sales

Job description

Availability Window

Days From time To time Mon 11:00:00 19:00:00 Thu 11:00:00 19:00:00 Sat 11:00:00 19:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. Youll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at 13.70 per hour, rising to 14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts. If your availability is close to what were looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether youre solving a tech query, recommending a product, or supporting with a contract setup.

A positive, team focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please