Tesco Colleague - Phone Shops - Exeter Vale Extra

Tesco Retail; Exeter; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Minimum 12 hours per week

Job summary

Tesco Phone Shop Colleague role in the United Kingdom offers a customer‑facing position within our store network. You will be part of a team delivering helpful service, helping customers choose mobile products, and completing phone and contract setups.

We emphasize flexible working patterns and a minimum of 12 hours per week, with pay starting at 13.70 per hour and rising to 14.97 in certain locations within the M25.

Qualifications

• Friendly, natural service approach.
• Ability to work across Phone Shop and wider store.
• Willingness to help customers with tech queries and product setups.

Responsibilities

• Provide friendly, natural service to customers.
• Support across Phone Shop and wider store and assist with product choices.
• Complete phone and contract setups and assist with tech questions.
• Build rapport quickly to ensure customers leave confident and satisfied.

Skills

Customer service

Rapport building

Teamwork

Flexibility

Job description

Availability Window

Days From time To time Mon 10:00:00 14:45:00 Tue 10:00:00 19:00:00 Fri 11:00:00 19:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. Youll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at 13.70 per hour, rising to 14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts. If your availability is close to what were looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether youre solving a tech query, recommending a product, or supporting with a contract setup.

A positive, team focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.