Tesco Colleague - Phone Shops - Braintree Great Notley Superstore

Retail Human Resources plc; Braintree; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading company is looking for a Phone Shop colleague in Braintree. The role involves delivering excellent customer service, maintaining stock accuracy, and ensuring customer satisfaction. With flexible hours and a supportive environment, this position offers career progression and various benefits.

Benefits

20 days holiday entitlement

Flexible working requests

10% discount

Life cover

Pension contributions

Uniform provided

Access to wellbeing resources

Qualifications

• Passion for delivering great service.
• Motivation to work in a sales and service environment.

Responsibilities

• Deliver excellent customer service and follow routines.
• Create a positive impression and demonstrate helpful behaviors.
• Support manager in controlling costs and maintaining stock accuracy.

Skills

Customer Service

Relationship Building

Adaptability

Team Spirit

Job description

Tesco Colleague - Phone Shops - Braintree Great Notley Superstore

Location: Braintree

Employer: Tesco

Reference: tesco/TP/16899815/938761/0/614

Availability:
Tue 10:00-17:00
Thu 10:00-17:00
Sat 15:00-19:00

Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, with 3 weeks’ notice of your shifts. We support flexibility; if your available times closely match but do not exactly align with the advertised times, we’d still love to hear from you. Read more.

Customers are at the heart of everything we do. This role involves variety and daily challenges, making it exciting. As a store colleague, you will help serve shoppers better, meet great people, learn new skills, and be part of a diverse team where everyone is welcome.

You may be seeking stability, flexibility, or career progression—this role can accommodate all these aspirations.

Key Responsibilities:

• Deliver excellent customer service, follow opening and closing routines, ensure facilities are functional, and respond to customer feedback.
• Create a positive impression through professional appearance and readiness to serve.
• Demonstrate helpful and friendly service behaviors, and enthusiasm for doing what’s right for customers.
• Ensure legal compliance and demonstrate due diligence in your department.
• Support your manager in controlling costs, maintaining stock accuracy, and preparing for stock routines.

Requirements:

• A passion for delivering great service and pride in your work.
• Motivation to work in a sales and service environment.
• Ability to adapt to a fast-paced, changing environment.
• Strong relationship-building skills and team spirit.
• Punctuality, professional appearance, and readiness to represent the Tesco brand.

What We Offer:

• Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months, plus bank holidays.
• Flexible working requests from day one.
• Discounts including 10% off and 15% at pay weekend, saving up to £2,000 annually with the Colleague Clubcard, plus an additional card for family.
• Free wellbeing resources supporting mental and physical health.
• Exclusive deals on handsets and SIMs, shareable with family and friends.
• Life cover of five times your salary and a pension with up to 7.5% matching contributions.
• Additional benefits like discounts, shares, cycle-to-work schemes, and more.
• Uniform provided, plus policies supporting all life moments.
• Access to colleague networks for diverse communities.

About Tesco:

Our vision is to become every customer's favorite way to shop, with a core purpose of serving communities and the planet better every day. We foster an inclusive culture that values diversity and equal opportunities. We are moving towards a blended working model—combining office and remote work. Successful applicants will need to provide bank details on their start date.

We are a Disability Confident Leader, committed to an accessible recruitment process. For accessibility support, visit our website.