Tesco Colleague - Phone Shops - Southampton Extra

Tesco; Southampton; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Holiday allowance

Flexible hours

Clubcard discount

Wellbeing services

Life cover & pension

Discounts & shares

Uniform provided

Job summary

Tesco Phone Shop is hiring a part-time Colleague to deliver friendly service and support customers with mobile products and services in-store. You will work within the availability windows and help customers with contracts, setups and queries, while maintaining a positive store atmosphere.

The role offers flexible working from day one, with shifts scheduled around customer needs and store requirements.

Qualifications

• Passion for delivering great service and helping customers.
• Ability to build rapport quickly to ensure positive customer experiences.
• Proactive, team-focused approach and open communication.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Offer flexible support across the Phone Shop and wider store, including helping customers choose mobile products and services, completing phone and contract setups, and assisting with tech queries.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

What's in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

About the role

Availability Window

Days From time To time Sun 10:00:00 16:00:00 Mon 09:00:00 15:00:00 Fri 09:00:00 16:00:00 Sat 12:00:00 19:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply.

You will be responsible for

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

About us

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.