Tesco Colleague

Tesco Retail; Fleet; On-site; GBP 18,000 - 20,000; Full time

Job summary

Tesco stores are hiring a Customer Service Colleague in the United Kingdom. You will deliver friendly, helpful service, handle checkout, assist with online orders, and support shelf replenishment while building rapport with customers.

The role emphasizes teamwork, initiative, and a flexible approach to shift patterns. Tesco values diversity and accessibility in its recruitment.

Qualifications

• Excellent customer service and communication skills.
• Wamiliar with products and able to answer questions confidently.
• Willingness to help across store tasks, including replenishment and checkout.
• Ability to work as part of a team and adapt to shift patterns.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Support across store tasks, including shelf replenishment and checkout service.
• Assist with online order picking and occasional delivery support.
• Make customer-focused decisions to support store performance and waste reduction.
• Follow store routines and contribute to a positive shopping experience.

Skills

Customer service

Product knowledge

Flexible store support

Teamwork

Initiative

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Colleague pay starts at £13.28 per hour, rising to £14.55 in stores within the M25. Some locations may offer additional payments.

We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts.

• Providing friendly, natural service and getting to know your customers.
• Being confident with our products and services and offering help when needed.
• Providing flexible support across the store, including shelf replenishment, checkout service, online order picking, occasional delivery assistance, and general service and replenishment duties.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.

• To be over 18 for this role.
• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• To build rapport so customers leave having had a great experience.
• To use your initiative and make the right decisions for customers.
• To work well in a team and communicate openly, having fun, and celebrating success.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the Government website here