Terminal Coordinator

Freightliner Group Ltd; Stanford-le-Hope; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics operator in the UK seeks a Terminal Coordinator to manage customer service requests, oversee shunting operations, and ensure safety compliance. Join a team committed to employee growth, with opportunities for career advancement and a robust benefits package.

Benefits

Competitive pension scheme

Life insurance coverage

Career development opportunities

Enhanced maternity and paternity pay

Access to Employee Assistance Programme

Qualifications

• Strong team player and customer service focus required.
• Knowledge of container ISO standards preferred.

Responsibilities

• Handle customer queries and communications with shipping lines.
• Complete administration for yard and shunting services.
• Plan and issue shunts for timely container movement.

Skills

Customer service focus

Strong team player

Education

Knowledge of container ISO standards

Job description

time left to apply End Date: May 16, 2025 (2 days left to apply)

job requisition id ATR-4132

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK, the Freightliner Group operates under several legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title

Terminal Coordinator

Location

London Gateway (Stanford-le-Hope)

Position Type

Permanent, full-time

Hours of work

45 hours per week

The role

As a Terminal Coordinator, you will be responsible for handling incoming and outgoing customer service requests, including depot queries, shunt planning and delivery, Reefer inquiries, and bonded storage requests. You will also have opportunities to participate in various projects, all while prioritizing health and safety.

Benefits

• Competitive Salary & Benefits: We offer a robust compensation package, including a competitive pension scheme and life insurance coverage from day 1.
• Career Development: Regular training and advancement opportunities, including external courses and in-house training to enhance skills and confidence.
• Award-Winning Safety Culture: Join an environment recognized for excellence and innovation.
• Family-Friendly Provisions: Enhanced maternity and paternity pay, endorsed by Work180.
• Employee Well-being: Access to Employee Assistance Programme (EAP) 24/7, discounts, vouchers, and cycle to work schemes.

Key responsibilities

• Handle customer queries, including communications with shipping lines and claims.
• Complete administration for yard and shunting services.
• Prepare reports detailing stock and repair information.
• Plan and issue shunts to ensure timely container movement.
• Process bonded requests for depot movements.
• Control internal tug access within Gate Management System / VBS for Freightliner and external bodies.
• Coordinate with senior managers for VBS slots and follow instructions.
• Book VBS for Pentalver and port movements, ensuring accuracy.
• Manage Reefer queries, liaising with Terminal MSO for settings and Genset releases.

Requirements

• Strong team player.
• Customer service focus.
• Knowledge of container ISO standards (preferred).

About us

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from major deep-sea ports to inland terminals and operating across Europe. We are committed to employee growth and safety, offering developmental opportunities and a rewarding career in an award-winning team. Successful applicants will be subject to a satisfactory DBS check. Join us to start your journey!