Terminal Coordinator

Freightliner; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks a Terminal Coordinator to manage customer service requests and ensure efficient operations at a key logistics hub. This role offers the chance to engage in various projects while prioritizing health and safety. Join a company that values employee growth and offers robust career development opportunities, along with a competitive salary and benefits package. If you're a detail-oriented team player with a passion for customer service, this is your opportunity to thrive in a supportive and award-winning environment.

Benefits

Competitive salary

Pension scheme

Life insurance

Career development opportunities

Employee Assistance Programme

Discounts on gym membership

Cycle to work scheme

Enhanced maternity and paternity pay

Qualifications

• Strong customer service focus and attention to detail are essential.
• Ideal candidates will have knowledge of container ISO standards.

Responsibilities

• Handle incoming and outgoing customer service requests.
• Prepare reports for customers detailing stock and repair information.
• Plan and issue shunts to ensure timely container movement.

Skills

Attention to detail

Customer service

Team player

Knowledge of container ISO standards

Job description

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title: Terminal Coordinator

Location: London Gateway (Stanford-le-Hope)

Position Type: Permanent, full-time

Hours of work: 45 hours per week

The role

As a Terminal Coordinator you will be responsible for dealing with incoming and outgoing customer service requests, including but not limited to depot related queries, shunt planning and delivery, Reefer related enquiries, and bonded storage requests.

You will also have the opportunity to get involved in a variety of projects, all while sharing our culture and belief of health and safety being the number one priority.

Why join us?

• Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
• Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be a Work180 endorsed employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.

Key responsibilities

• Handling all customer queries, including communications with shipping lines and customer claims.
• Complete administration for yard and shunting services.
• Preparing reports for customers detailing stock and repair information.
• Plan & issue shunts to ensure all containers are moved within the relevant time frame.
• Process bonded requests in and out of the depot.
• Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.
• Liaise with senior managers to plan VBS slots and to action their instructions.
• Plan and book VBS for both Pentalver and Port movements ensuring no missed bookings.
• Plan, action, and deliver all Reefer related queries, liaising with Terminal MSO to plan reefer settings & Genset releases.

Requirements:

• Attention to detail.
• Strong team player.
• Demonstrate a strong customer service focus.
• Ideally have knowledge of container ISO standards.

About us

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are eager to welcome the most driven and capable individuals to our award-winning team. Apply today to start your journey with us!

Please be advised that successful appointments are subject to a satisfactory DBS check.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.