Tennis Operations Coordinator

Tennis in Merton; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead the development and execution of tennis programs in community parks. This role involves overseeing daily operations, ensuring smooth management of court bookings, and fostering collaboration with the coaching team. With a focus on customer service and community engagement, this position offers an exciting opportunity to contribute to the growth of tennis in the area. Join a dynamic organization that values independence and teamwork, and enjoy the chance to make a real difference in the community.

Benefits

Career development opportunities

Supportive work environment

Free uniform

Discounts on multiple brands

Qualifications

• Proven experience in managing venues or sports programs, particularly in tennis.
• Strong background in customer service and client interaction.

Responsibilities

• Oversee daily operations of tennis venues and manage court bookings.
• Provide top-tier customer service and ensure positive experiences for players.

Skills

Venue Management

Customer Service

CRM Systems

Organizational Skills

Digital Marketing

Communication Skills

Interest in Tennis

Job description

Job description. Overview: You will be responsible for the exciting development and implementation of a new and ongoing strategy for Tennis in Merton parks for the community and beyond in partnership with London Borough of Merton.

Working Hours: Full-time, day shifts with weekend availability in Wimbledon Park. Please note that this role is a self-employed role.

Key Responsibilities:

1. Oversee the daily operations of tennis venues, ensuring smooth management of court bookings, maintenance, and facility standards.
2. Foster effective communication and collaboration with the coaching team, including The Head of Tennis, The Business Manager, and the wider office team, to ensure seamless operations and high-quality coaching.
3. Monitor and manage the availability, condition, storage, and proper use of all coaching equipment.
4. Maximize retail opportunities, keeping the venue’s stock levels well-maintained and properly managed.
5. Provide top-tier customer service by addressing inquiries and ensuring a positive experience for players, parents, and visitors.
6. Contribute to the growth and development of tennis programs by supporting their promotion and increasing community engagement.

Experience & Skills:

1. Proven experience in managing venues or sports programs, particularly in tennis or similar industries.
2. A strong background in customer service and client interaction.
3. Previous experience working with CRM systems.
4. Excellent organizational and communication skills, with a proactive approach to managing tasks.
5. Ideally will have some experience in digital marketing/promotions.
6. Ability to juggle multiple responsibilities while maintaining a focus on quality and efficiency.
7. A genuine interest in tennis, or ideally, some experience in the sport.

Benefits:

1. Career development opportunities within a dynamic, growing tennis-focused organization.
2. A supportive work environment that allows for both independence and collaboration with the team.
3. Company benefits include free uniform, discounts on multiple brands.

Job Types:

Full-time, Part-time.

Pay:

£13.85 per hour. Expected hours: 20 – 30 per week.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Tues, Thurs, Sat & Sun 9am-7pm
Salary: from £13.85 hourly
Starting time: Immediate start!