Tenant Liaison Officer

Sustainable Group; Wythenshawe; On-site; GBP 27,000 - 35,000; Full time

Job summary

Sustainable Building Services (UK) Ltd is seeking a Tenant Liaison Officer in Wythenshawe. This roles involves managing the resident journey, ensuring satisfaction, and developing relationships across various stakeholders. The position offers a competitive salary and is perfect for those with a strong customer service background, committed to enhancing tenant experiences.

Qualifications

• Experience in managing customer relationships and ensuring satisfaction during service delivery.
• Ability to identify and accommodate vulnerable tenants effectively.

Responsibilities

• Manage customer/resident journey ensuring high levels of satisfaction.
• Support residents throughout the service process and handle issues promptly.
• Develop effective working relationships with residents and contractors.

Skills

Customer Service

Communication

Relationship Management

Education

Relevant experience in customer-facing roles

Job description

1 month ago Be among the first 25 applicants

Sustainable Building Services (UK) Ltd provided pay range

This range is provided by Sustainable Building Services (UK) Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Sustainable Building Services (UK) Ltd

Talent Acquisition Specialist @ Sustainable Building Services (UK) Ltd | Talent Acquisition | 10 Years Recruitment experience | 7 Years Talent…

Location: Wythenshawe (Covering North West Area)

Salary: £27,000 with a car allowance of £3,000 pa.

Contract: Full time, permanent.

Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday

Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.

We are now recruiting for a Tenant Liaison Officer to join our growing team.

Tenant Liaison Officer – About the role:

In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.

Key Responsibilities:

• To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
• Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
• Ensuring that any problems/issues are dealt with promptly.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Ensure relevant communication packs are set up for new contracts.

Team Responsibilities

• Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
• Collaborate with other project stakeholders as required
• Assist the customer care manager filing reports for company directors.
• Support colleagues as and when required
• To act in the best interests of the company at all times

Health & Safety / Legislative Requirements

• Complete all site compliance paperwork and TLO trackers as required
• To perform all duties in line with company guidelines and legislative requirements

If you feel you have the skills and experience to be successful in this role then apply today!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Customer Service, and Other

• Industries

  Construction

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