Tenant Liaison Officer

Reed Specialist Recruitment; Newbury; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

Reed Specialist Recruitment is seeking a Former Customer Accounts Officer based near Newbury. The role operates on a hybrid basis with two days in the office and the remainder from home, handling former customer accounts and debt recovery while delivering excellent customer service.

You will work with internal teams and external agencies to manage arrears, credits, and customer queries, ensuring fair debt collection practices and accurate records.

Qualifications

• Experience in debt recovery, income collection, customer accounts, housing, or a similar role.

Responsibilities

• Manage former customer accounts and arrears.
• Negotiate affordable repayment plans.
• Recovering outstanding debt professionally and efficiently.
• Maintain accurate account records.
• Trace former customers where required.
• Support debt write-off processes.
• Liaise with debt collection agencies and resolve queries.

Skills

Debt recovery

Customer accounts

Income collection

Housing knowledge

Financial administration

Customer service

Negotiation

Communication skills

Job description

Salary: £28,000 - £33,000 per annum

Our client is seeking a Former Customer Accounts Officer to join their team based in Greenham, working on a hybrid basis with 2 days in the office and the remainder from home.

This is a great opportunity for someone with experience in debt recovery, customer accounts, income collection, housing, or financial administration who is passionate about delivering excellent customer service.

The Role

You will manage former customer accounts, helping to recover outstanding debt, process credits, and provide support to customers where needed. Working closely with internal teams and external agencies, you will ensure a fair and effective approach to debt management.

Key Responsibilities

• Managing former customer accounts and arrears.
• Negotiating affordable repayment plans.
• Recovering outstanding debt professionally and efficiently.
• Maintaining accurate account records.
• Tracing former customers where required.
• Supporting debt write-off processes.
• Liaising with debt collection agencies and resolving queries.
• Ensuring invoices and recovery documentation are issued accurately and on time.

About You

• Experience in debt recovery, income collection, customer accounts, housing, or a similar role.
• Strong customer service and communication skills.
• Confident negotiating repayment arrangements.
• Knowledge of housing and welfare support is beneficial.
• Excellent organisational skills and attention to detail