Tenant Engagement & Inclusion Specialist

Essential Employment; Addlestone; On-site; GBP 24,000 - 30,000; Full time

Job summary

Essential Employment is seeking an Engagement & Inclusion Officer in Addlestone on a full-time temporary basis, paying £139.47 per day. The role focuses on Tenant participation, equality, diversity, inclusion, and digital inclusion, guiding residents to influence housing services and council decisions.

You will support tenant-led groups, gather feedback from surveys and events, analyse insights and translate them into service improvements, while promoting inclusive engagement especially from

Qualifications

• Increasing tenant participation by creating and improving opportunities for residents to influence and scrutinise housing services, policies, and strategies.
• Supporting tenant-led groups, forums, and activities that help shape council decision-making and service delivery.
• Gathering and analysing tenant feedback through surveys, focus groups, resident associations, events, and digital engagement methods.
• Identifying service improvements based on customer insight and ensuring residents are informed about how their feedback has influenced changes.
• Promoting equality, diversity, inclusion, and digital inclusion, particularly by encouraging involvement from under-represented groups.

Responsibilities

• Increasing tenant participation by creating and improving opportunities for residents to influence and scrutinise housing services, policies, and strategies.
• Supporting tenant-led groups, forums, and activities that help shape council decision-making and service delivery.
• Gathering and analysing tenant feedback through surveys, focus groups, resident associations, events, and digital engagement methods.
• Identifying service improvements based on customer insight and ensuring residents are informed about how their feedback has influenced changes.
• Promoting equality, diversity, inclusion, and digital inclusion, particularly by encouraging involvement from under-represented groups.

Job description

Essential Employment is seeking an Engagement & Inclusion Officer in Addlestone on a full-time temporary basis, paying £139.47 per day. The role focuses on Tenant participation, equality, diversity, inclusion, and digital inclusion, guiding residents to influence housing services and council decisions.

You will support tenant-led groups, gather feedback from surveys and events, analyse insights and translate them into service improvements, while promoting inclusive engagement especially from