Resident Engagement & Inclusion Lead

Carrington West; England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Carrington West is seeking an experienced Housing Engagement and Inclusion Officer for a Local Authority in Surrey. You will lead resident engagement and develop inclusive ways for tenants to influence housing strategies and service delivery.

You will deliver consultations, analyse feedback, and promote digital inclusion while developing accessible content for websites, social media and newsletters. Strong communication across diverse stakeholders is essential.

Qualifications

• Experience delivering resident engagement activities and consultations.
• Strong stakeholder relationship and partnership-building skills.
• Knowledge of equality, inclusion and regulatory requirements relating to tenant engagement.

Responsibilities

• Lead on resident engagement, developing ways for tenants to influence housing strategies and services.
• Deliver consultations, surveys and engagement activities; gather and analyse feedback.
• Communicate how residents’ views have influenced service improvements.

Skills

Resident engagement

Stakeholder management

Communication skills

Equality & inclusion

Job description

Carrington West is seeking an experienced Housing Engagement and Inclusion Officer for a Local Authority in Surrey. You will lead resident engagement and develop inclusive ways for tenants to influence housing strategies and service delivery.

You will deliver consultations, analyse feedback, and promote digital inclusion while developing accessible content for websites, social media and newsletters. Strong communication across diverse stakeholders is essential.