Tenancy Sustainment and Move On Officer

Brackenberry Limited; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local authority service provider is seeking a Tenancy Sustainment and Move on Officer in Westminster, UK. This role provides comprehensive support for homeless households from temporary to permanent housing. Responsibilities include managing caseloads, conducting accommodation quality checks, assisting with housing benefits, and liaising with social services. Ideal candidates should have strong knowledge of housing laws and experience working with vulnerable individuals, focusing on trauma-informed care.

Qualifications

• Experience working in social housing or allocations.
• Proven ability to deal with complex public issues.
• Knowledge of welfare reform impacts.

Responsibilities

• Manage caseload of households in temporary accommodation.
• Conduct regular visits to monitor accommodation quality.
• Assist customers with housing benefit claims.
• Enable use of choice-based bidding system.
• Liaise with various social services for a seamless service.

Skills

Proficiency in the Housing Act 1996

Experience in homelessness or housing advice

Dealing with vulnerable individuals

Understanding of welfare benefits

Knowledge of health and safety issues

Skilled in Word, Excel, Outlook

Job description

We are working closely alongside with a local authority in Islington to assist with the appointment of a Tenancy Sustainment and Move on Officer on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Tenancy Sustainment and Move On Officer is a frontline role within Islington's Housing Needs & Strategy service. The post holder is responsible for providing a comprehensive end-to-end support service for homeless households-both families and single people-from the moment they enter temporary accommodation until they transition into permanent housing. This role adopts a trauma-informed approach to support vulnerable residents with complex health and social care needs, ensuring they are treated with the highest level of care and respect.,

Responsibilities

• Proactively manage a caseload of households whose homeless applications are under investigation or have been accepted.
• Conduct regular visits to monitor accommodation quality, confirm occupancy, and ensure compliance with Health and Safety standards.
• Assist customers in establishing housing benefit claims and applying for Discretionary Housing Payments (DHP) to maximize council rental income.
• Enable customers to use the councils choice-based bidding system and make "direct" offers under the Supported Choice scheme where necessary.
• Liaise with Childrens and Adults Social Services, Registered Social Landlords, and the private sector to ensure a seamless service for vulnerable residents.

Qualifications

• Proficiency in the Housing Act 1996 (as amended 2002) and the Homelessness Reduction Act 2017.
• Prior experience working in areas such as homelessness, social housing, housing advice, or allocations.
• Proven experience dealing with the public, particularly vulnerable individuals presenting with complex issues or challenging behavior.
• Strong understanding of welfare benefits and the impacts of welfare reform on homeless populations.
• Working knowledge of health and safety issues specifically related to temporary housing for vulnerable households.
• Skilled in using Word, Excel, Outlook, and bespoke client databases or electronic document management systems.