Tenancy Sustainment and Floating Support Team Leader

Kevin Cheston Consulting; Stoke-on-Trent; Hybrid; GBP 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to tackling homelessness in Staffordshire. As a Team Leader, you will manage and support a dedicated group of Tenancy Sustainment & Support Officers, ensuring they have the necessary resources and training to provide exceptional service. This role offers the opportunity to engage with community partners and lead initiatives that empower individuals to secure stable housing. If you are an inspirational leader with a passion for making a difference, this position is perfect for you. Be part of a mission-driven team that champions happy homes and supports those in need to build concrete futures.

Qualifications

• Degree-level qualification or equivalent experience required.
• Experience in housing management and project delivery is essential.

Responsibilities

• Manage a team of Tenancy Sustainment & Support Officers in Cheshire East.
• Develop performance targets to ensure high-quality service delivery.

Skills

Housing Management

Project Delivery

People Management

Communication Skills

Negotiation Skills

Self-Management

Business Acumen

Coaching

Education

Degree-level Qualification

Qualified by Experience

Tools

DBS Check

Driving License

Job description

Tenancy Sustainment and Floating Support Team Leader

£29,724 a year

Stoke-on-Trent / Cheshire East / Hybrid

Hours per week: 37.5

Contract type: Permanent

You’ll manage a team of Tenancy Sustainment & Support Officers working in the Cheshire East area. They’ll make sure that the staff have the right support, training, and tools, as well as developing positive relationships with community partners and commissioners.

Job requirements

1. Take the lead in recruitment, selection, and induction of new staff.
2. Work with internal departments to develop monitoring and performance targets to ensure that the service delivers a high-quality service to all Concrete customers.
3. Maintain good communication with the team, other teams, and departments within Honeycomb Group.
4. Manage the workload of the team to ensure adequate cover is always provided.
5. Provide support to our customers by contributing to the on-call rota.
6. Work closely with internal/external teams such as: Operations Manager, Quality & Performance Team, Council-based Council Lead Commissioning Team, and Accommodation Team based at the council.
7. Engage with monthly internal allocations panels with the above teams to ensure all tenants have a robust support offer if additional support needs are identified.
8. Coach the team to overcome barriers when addressing customer needs and wider issues relating to homelessness.

What we’re looking for

1. A degree-level qualification or qualified by experience to an equivalent level.
2. Experience in housing management and project delivery.
3. CIH member, or willingness to work towards it.
4. Strong self-awareness and self-management skills.
5. Strong business acumen and commercial awareness.
6. Excellent communication, influencing, and negotiating skills.
7. Significant experience of people management and HR processes.
8. An inspirational leader who can motivate, empower, and lead others.
9. DBS check.
10. Driving licence with access to own vehicle for work.

Help us give those without a plan, voice, or home the opportunity to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We will be interviewing as we go and may close this vacancy early if we find the right candidate.

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected, and confident.

Homelessness isn’t a choice. It can happen to anyone. Concrete is a local charity, support network, and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice, and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us in our fight to make homelessness history across Staffordshire and everywhere.