Tenancy Sustainment and Floating Support Team Leader

Totaljobs Group Ltd; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Tenancy Sustainment and Floating Support Team Leader to manage a dedicated team in the Cheshire East area. This role is pivotal in ensuring that staff receive the necessary support and training while fostering positive relationships with community partners. The ideal candidate will possess strong leadership skills, a background in housing management, and the ability to inspire and empower others. If you are passionate about tackling homelessness and supporting individuals in need, this opportunity is your chance to make a real difference in the community.

Qualifications

• Degree level qualification or equivalent experience required.
• Significant experience in housing management and project delivery.

Responsibilities

• Lead recruitment and induction of new staff for the team.
• Ensure high-quality service delivery to customers.
• Coach the team to address customer needs and homelessness issues.

Skills

Housing Management

Project Delivery

People Management

Communication Skills

Negotiation Skills

Self-awareness

Business Acumen

Education

Degree Level Qualification

Qualified by Experience

Tools

Driving Licence

Job description

Tenancy Sustainment and Floating Support Team Leader

This job application is restricted to applicants in the UK only.

You’ll manage a team of Tenancy Sustainment & Support Officers working in the Cheshire East area. They’ll ensure that the staff have the right support, training, and tools while developing positive relationships with community partners and commissioners.

Job Requirements

• Take the lead in recruitment, selection, and induction of new staff.
• Work with internal departments to develop monitoring and performance targets to ensure that the service delivers a high-quality service to all Concrete customers.
• Maintain good communication with the team, other teams, and departments within Honeycomb Group.
• Manage the workload of the team to ensure that adequate cover is always provided.
• Provide support to our customers by contributing to the on-call rota.
• Work closely with internal/external teams such as: Operations Manager, Quality & Performance Team, Council based Council Lead Commissioning Team and Accommodation Team based at the council.
• Engage with monthly internal allocations panels with the above teams to ensure all tenants have a robust support offer if additional support needs are identified.
• You’ll coach the team to overcome the barriers they face when addressing customer needs and wider issues relating to homelessness.

What We’re Looking For

• A degree level qualification or qualified by experience to an equivalent level.
• Experience in housing management and project delivery.
• CIH member, or willingness to work towards it.
• Strong self-awareness and self-management skills.
• Strong business acumen and commercial awareness.
• Excellent communication, influencing, and negotiating skills.
• Significant experience of people management and HR processes.
• An inspirational leader who can motivate, empower, and lead others.
• Driving licence with access to own vehicle for work.

Help us give those without a plan, voice, or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We will be interviewing as we go and may close this vacancy early if we find the right candidate.

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected, and confident.

Homelessness isn’t a choice. It can happen to anyone. Concrete is a local charity, support network, and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice, and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us in our fight to make homelessness history across Staffordshire and everywhere.