Tenancy Support Officer (Temporary Accommodation) (RP0131)

Welwyn Hatfield; Welwyn Garden City; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

A leading council in Welwyn Garden City is seeking a Tenancy Support Officer (Temporary Accommodation) to assist vulnerable families residing in temporary housing. The successful candidate will demonstrate strong empathy, technical knowledge of welfare benefits, and a commitment to safeguarding. This 12-month fixed-term contract offers a competitive salary with potential progression. Candidates should possess a valid driving licence for site travel.

Benefits

Support for staff development

Flexible working hours

Qualifications

• Understanding of safeguarding principles.
• Experience in assisting vulnerable individuals.
• Full driving licence and use of a car.

Responsibilities

• Assist residents with rent payments and welfare benefits claims.
• Liaise with partner organisations in case meetings.
• Support vulnerable individuals through stressful transitions.

Skills

Technical knowledge of welfare benefits

Empathy

Customer focus

Job description

Tenancy Support Officer (Temporary Accommodation) (RP0131)

Tenancy Support Officer(Temporary Accommodation)

(RP0131)

Starting salary £33,363pa with potential progression to £36,301pa on achieving designated skills and experience

12 months fixed term contract

37 hours per week (hybrid working)

Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you!

We are looking for a dedicated and empathetic individual to join our Temporary Accommodation Team.Working as part of a busy Housing Needs Team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council’s temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.

As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation.

Safeguarding vulnerable people is at the heart of the service we provide, and you will be expected to have a sound understanding of safeguarding principals.

You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit.

Part of the role will involve referring to and liaising with partner organisations and to actively participate in statutory and multi-agency case meetings such as professional’s meetings and child protection conference as required.

Our customers come from all backgrounds with different life experiences. When they approach us, they are often going through the most stressful time in their life. You will assist them in areas they are struggling and need support with.

This team changes lives, and you can be part of that!

Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.

What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.

If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager, on 01707 357618

Closing date for applications is 30 June 2025

Remote assessments to be held on 7 July 2025

Tenancy Support Officer (Temporary Accommodation) (RP0131)

• Salary Starting salary £33,363 with potential progression to £36,301 inclusive on achieving designated skills and experience
• Frequency Annual
• Job Reference welhat/TP/100/303
• Contract Type Fixed Term
• Closing Date 30 June, 2025
• Job Category Housing Options
• Business Unit Housing Operations