Tenancy Support Officer (Temporary Accommodation) (RP0131)

Welwyn Hatfield Borough Council; Welwyn Garden City; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

A leading council in the United Kingdom is seeking a Tenancy Support Officer to join their Temporary Accommodation Team. This role involves helping families and individuals navigate housing challenges while ensuring safeguarding principles are upheld. The ideal candidate will display a strong customer focus and have practical experience in welfare benefits and support services. They will assist residents in managing rent payments and coordinating with various agencies to improve their situations. If you have a passion for helping others during challenging times, this could be the perfect opportunity for you.

Qualifications

• Knowledge of safeguarding principles and welfare benefits processes.
• Experience in customer service and support roles.
• Full driving license and use of a car required.

Responsibilities

• Assist residents with rent payments and welfare benefit claims.
• Liaise with partner organizations and participate in multi-agency meetings.
• Support vulnerable people in temporary accommodation.

Skills

Customer focus

Safeguarding principles

Empathy

Knowledge of welfare benefits

Job description

Tenancy Support Officer(Temporary Accommodation)(RP0131)Starting salary £33,363pa with potential progression to £36,301pa on achieving designated skills and experience12 months fixed term contract37 hours per week (hybrid working)Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you!We are looking for a dedicated and empathetic individual to join our Temporary Accommodation Team.Working as part of a busy Housing Needs Team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council’s temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation.Safeguarding vulnerable people is at the heart of the service we provide, and you will be expected to have a sound understanding of safeguarding principals.You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit. Part of the role will involve referring to and liaising with partner organisations and to actively participate in statutory and multi-agency case meetings such as professional’s meetings and child protection conference as required.Our customers come from all backgrounds with different life experiences. When they approach us, they are often going through the most stressful time in their life. You will assist them in areas they are struggling and need support with.This team changes lives, and you can be part of that!Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.If you would like to have an informal discussion about the role, please contact Dan Parsons Temporary Accommodation Manager on 01707 357618Closing date for applications is 29 June 2025Remote assessments to be held on 7 July 2025Interviews will be held on 14 July 2025

**Keywords**

welwyn hatfield, housing needs, temporary accommodation, support, safeguarding, welfare.