Tenancy Services Officer, HARRIS HILL

Guardian Jobs; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate and proactive Tenancy Services Officer to enhance tenancy management services across a vibrant community. This role focuses on building strong relationships with residents, supporting them in sustaining their tenancies, and addressing a variety of housing issues. Join a values-driven organization that prioritizes integrity, kindness, and collaboration, and make a meaningful impact in the lives of residents while working closely with local authority partners. If you are a confident communicator with a commitment to service improvement, this opportunity is perfect for you.

Qualifications

• Experience in housing management or a similar frontline role.
• Strong IT and organizational skills are essential.

Responsibilities

• Deliver a responsive, face-to-face housing service.
• Manage voids, lettings, arrears, and ASB cases.

Skills

Housing Management

Communication Skills

IT Skills

Organizational Skills

Empathy

Job description

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Harris Hill are excited to be working with a values-driven housing provider to recruit a passionate and proactive Tenancy Services Officer to deliver high-quality tenancy management services across approximately 200 homes in Bromley and SE London.

This role is all about building strong relationships with residents, supporting them to sustain their tenancies, and ensuring communities thrive. You'll manage a wide range of housing issues including lettings, income recovery, ASB, and estate inspections—working closely with local authority partners and internal teams.

Location: Offices in Penge & Bexley

Key responsibilities:

• Deliver a responsive, face-to-face housing service
• Support residents with complex needs, focusing on tenancy sustainment
• Manage voids, lettings, arrears, and ASB cases
• Conduct tenancy audits and property visits
• Encourage resident involvement and service improvement
  
  
  

What we’re looking for:

• Experience in housing management or a similar frontline role
• A confident, people-focused communicator who can manage complex issues with empathy and professionalism
• Strong IT and organisational skills
• A full UK driving licence and access to a vehicle
  
  
  

In return, you'll join an organisation that values integrity, ambition, kindness, respect, and collaboration—putting residents at the heart of everything they do.

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

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