Tenancy & Rehousing Officer

Adecco; City Of London; On-site; GBP 23,000 - 33,000; Full time

Job summary

Adecco is seeking a dedicated Tenancy and Rehousing Officer in Newham, London, on a temporary 3-month basis. The role requires managing council housing tenancies, guiding residents through sign-ups, decants, and rehousing, and delivering high-quality customer service.

The successful candidate will have knowledge of tenancy management, strong communication and IT skills, and a commitment to equality and inclusion. This position is office-based with five days in the office.

Qualifications

• Knowledge of housing services, tenancy management and relevant legislation.
• Background in housing/customer-focused roles with experience managing caseloads.

Responsibilities

• Tenancy Sign-Ups and Lettings: Arrange and complete tenancy sign-up appointments, explaining agreements, rights, and responsibilities.
• Tenancy Terminations: Manage termination cases, process notices, and liaise with tenants to recover properties efficiently.
• Decants and Rehousing Projects: Assist residents during decant projects and provide guidance throughout the rehousing process.
• Customer Service: Respond to resident inquiries and resolve issues professionally, ensuring high resident satisfaction.
• Administration and Record Keeping: Maintain accurate records and monitor case progress using housing management systems.
• Partnership Working: Collaborate with various internal teams and external agencies to enhance service delivery.

Skills

Communication

Organisation

IT skills

Tools

Microsoft Office

Job description

Job Title: Tenancy and Rehousing Officer

Location: Newham

Rate: £20.38

Term: Temp 3 months initially

5 days in the office

Our client is seeking a dedicated and customer-focused Tenancy and Rehousing Officer to support the management of council housing tenancies. This exciting role is perfect for individuals passionate about making a positive impact in the community and ensuring residents receive top-notch service throughout their housing journey.

Key Responsibilities:

• Tenancy Sign-Ups and Lettings: Arrange and complete tenancy sign-up appointments, explaining agreements, rights, and responsibilities.
• Tenancy Terminations: Manage termination cases, process notices, and liaise with tenants to recover properties efficiently.
• Decants and Rehousing Projects: Assist residents during decant projects and provide guidance throughout the rehousing process.
• Customer Service: Respond to resident inquiries and resolve issues professionally, ensuring high resident satisfaction.
• Administration and Record Keeping: Maintain accurate records and monitor case progress using housing management systems.
• Partnership Working: Collaborate with various internal teams and external agencies to enhance service delivery.

Person Specification:

• Knowledge: Understanding of housing services, tenancy management, and relevant legislation.
• Experience: Background in Housing and customer-focused roles, with experience managing caseloads and working with diverse communities. Experience in Tenancy sign ups and decanting residents.
• Skills: Excellent communication, strong organisational abilities, and proficiency in IT applications, including Microsoft Office.

Ideal candidates should have experience in housing and be customer-oriented, approachable, and ready to embrace a role that promotes equality and inclusion.

This is an excellent opportunity for individuals eager to develop their careers within local authority housing services. If you thrive in a dynamic environment and are committed to making a difference, consider this opportunity with our client!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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