No Access Investigation Officer - Housing

Adecco; North East; On-site; GBP 25,000 - 35,000; Part time

Job summary

Adecco is hiring a No Access Investigation Officer for housing in Newham. The role involves managing no-access cases, visiting properties and engaging with residents, ensuring safety and compliance. Rate: 21.91 per hour PAYE.

You will coordinate access for essential inspections (gas, electrical, fire & building safety), support vulnerable residents, and collaborate with legal teams to escalate unresolved cases and prepare court documentation.

Qualifications

• Strong understanding of housing law and safeguarding.
• Experience supporting legal processes or attending court.
• Excellent communication and negotiation skills.
• Ability to manage a varied caseload independently and collaboratively.
• Housing background is essential.
• Willing to work outside of regular hours.

Responsibilities

• Investigate and manage a caseload of no-access properties through home visits and resident engagement.
• Coordinate access for essential inspections (gas, electrical, fire & building safety).
• Support vulnerable residents and uphold tenancy conditions.
• Collaborate with legal teams to escalate unresolved cases and prepare documentation for court.

Skills

Housing law

Safeguarding

Court experience

Negotiation

Caseload management

Education

GCSE English & Maths

Job description

Job Title: No Access Investigation Officer - (Housing)
Location: Newham
Contract Type: Temporary - initially 3 months

Rate: 21.91 PAYE hour

Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community!

About the Role:

As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves:

• Investigating and managing a caseload of no-access properties through home visits and resident engagement.


• Coordinating access for essential inspections (gas, electrical, fire & building safety).


• Supporting vulnerable residents and upholding tenancy conditions.


• Collaborating with legal teams to *escalate* unresolved cases and prepare documentation for court.

Key Responsibilities:

• Conduct interviews with residents to understand their needs.


• Provide expert advice on interventions to regain access to properties.


• Maintain accurate records and contribute to performance reporting.


• Liaise with internal and external agencies to support residents effectively.

Requirements:

• You possess a strong understanding of housing law and safeguarding.


• You have experience in supporting legal processes or attending court.


• Your communication and negotiation skills are top-notch!


• You can manage a varied caseload while working independently and collaboratively.


• Housing background is a must


• Must be willing to work outside of working hours

Qualifications:

• Minimum GCSE level C in English and Mathematics.


• Enhanced DBS Check required.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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