Tenancy Operations Lead – Client & Compliance

Carter Jonas LLP; Birmingham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Carter Jonas LLP in Birmingham seeks an experienced Tenancy Operations Manager to join our Infrastructure Asset Management team. You will manage tenancy processes, rent reviews, notices and related legal proceedings for a diverse client portfolio.

The role involves coordinating with clients, tenants and internal teams to ensure efficient service delivery, robust data handling and proactive problem solving in a fast-paced environment.

Responsibilities

• Co-ordinate and process rent review notices in line with client instructions and agreed timescales.
• Manage and oversee rent review disputes, liaising with internal stakeholders and external legal representatives where required.
• Manage Notice to Quit processes on behalf of clients.
• Prepare case summaries and legal instruction forms to support legal referrals.
• Compile legal packs and supporting evidence for tenancy-related proceedings.
• Act as the primary point of contact for client liaison on legal and tenancy matters.
• Prepare and deliver accurate, timely reporting to clients.
• Review and assure the quality and accuracy of data used in legal cases and tenancy matters.
• Support the maintenance of detailed records relating to debt recovery and tenancy activities.
• Liaise effectively with clients, tenants, finance teams and asset managers to ensure a coordinated approach.
• Contribute to continuous improvement initiatives and support the wider management team in driving service excellence.
• Assist with the mobilisation and implementation of new contracts and portfolio instructions.

Job description

Carter Jonas LLP in Birmingham seeks an experienced Tenancy Operations Manager to join our Infrastructure Asset Management team. You will manage tenancy processes, rent reviews, notices and related legal proceedings for a diverse client portfolio.

The role involves coordinating with clients, tenants and internal teams to ensure efficient service delivery, robust data handling and proactive problem solving in a fast-paced environment.