Tenancy Management Officer

Your Housing Group; Trafford; Hybrid; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Pension match

Medicash plan

Health & wellbeing benefits

Extra holiday option

Volunteering day

Discount scheme

Job summary

Your Housing Group is recruiting a Tenancy Management Officer to work across the Greater Manchester area, delivering a first-class end-to-end tenancy management service. You will manage your diary, visit customers, and attend meetings at head office in Birchwood, Warrington as needed.

You will be trusted to lead, drive and deliver improvements to estates and neighbourhoods, with the freedom to choose a location that suits you and your customers.

Qualifications

• Knowledge of the legal and regulatory framework of social housing and tenancy management.
• Understanding of safeguarding adults and safeguarding children practices.
• Solid understanding of housing management services.

Responsibilities

• Lead end-to-end, customer-focused tenancy management delivery.
• Manage your own diary and visit customers across your patch.
• Attend meetings at the Head Office in Birchwood when required.
• Influence how estates and neighbourhoods look and feel.

Skills

Legal and regulatory knowledge

Safeguarding awareness

Housing management understanding

Job description

We have an exciting opportunity for a Tenancy Management Officer to cover areas in and around across the Greater Manchester area.

What will my working week look like?

Living locally in or around Greater Manchester, you will travel around your ‘patch’ with the freedom to manage your diary around your customer visits and stakeholder meetings.

You will also be required to visit our Head Office in Birchwood, Warrington (WA3 7QH), for meetings and training as and when required.

What will I be responsible for doing?

First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service.

One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel.

It’s a very rewarding and exciting time to join Your Housing Group!

And what would make me stand out from the crowd?

To be a successful as a Tenancy Management Officer here at YHG, you will have…

• knowledge of the legal and regulatory framework of social housing and property / tenancy management
• good knowledge of best practice in safeguarding adults and safeguarding children
• a good level of understanding of Housing Management and relevant Housing services

Ideally, you will…

• have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives
• be a real team player, working closely with colleagues within your own team and cross department decisions

This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group’s vision of being a sector leading landlord and one that really values its staff and customers as it’s number one priority.

That all sounds great, what’s in it for me?

In return we offer £29,250 - £33,500per annum for a 35-hour week, and 23 days (pro-rata for part time) annual leave (holidays continue to increase with time served), plus 3 discretionary days between Christmas & New Year, plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments), an option to buy up to one weeks further holiday, an annual volunteering day, and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

• contributory pension where we match whatever you choose to contribute (up to 8%)
• an advanced level Healthcare cash plan through Medicash
• that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments)
• an option to buy up to one weeks further holiday
• an annual volunteering day
• an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, hybrid working culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Additions

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 18th September 2026

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

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