Tenancy Insight & Service Improvement Lead

Sandwell Local Area Partnership; Little Fields; Remote; GBP 28,000 - 36,000; Full time

Job summary

Sandwell Local Area Partnership in the United Kingdom is seeking a Tenancy Insight Officer to join the Housing Management team. The role focuses on service improvement through customer insight, robust data and evidence-based decision making.

You will lead and support projects that enhance tenant services, drive efficiency and enable customer self-service through digital transformation, with a focus on fair, consistent service delivery.

Qualifications

• Numeracy and Literacy Level 2 qualifications (or equivalent).
• At least two years' experience delivering service improvement or transformation projects.
• Confident analysing data and presenting information to a range of audiences.
• Experience working effectively with internal and external stakeholders.
• Ability to work on own initiative and manage competing priorities.

Responsibilities

• Analyse customer feedback, performance information and service data to identify opportunities for improvement.
• Lead and support projects that enhance customer experience and service delivery.
• Produce reports and presentations that support evidence-based decision making.
• Review policies, procedures and service standards to reflect best practice and customer needs.
• Carry out audits and reviews to ensure decisions, outcomes and service delivery are fair, consistent and compliant.
• Support digital transformation initiatives that improve efficiency and enable customer self-service.

Skills

Data analysis

Project management

Report writing

Presentation skills

Stakeholder management

Digital transformation

Education

Numeracy and Literacy Level 2

Job description

Sandwell Local Area Partnership in the United Kingdom is seeking a Tenancy Insight Officer to join the Housing Management team. The role focuses on service improvement through customer insight, robust data and evidence-based decision making.

You will lead and support projects that enhance tenant services, drive efficiency and enable customer self-service through digital transformation, with a focus on fair, consistent service delivery.