Temporary Luxury Christmas CSR | Commission & Staff Discount

Aspinal of London; Fernhurst; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Sales commission

Product giveaways

Extra shifts

Staff discount

Opportunity for extension

Job summary

Aspinal of London is recruiting Christmas Temporary Customer Services Advisors for our Head Office in Fernhurst, West Sussex. You’ll be the first point of contact for customers by phone and email, upholding our luxury service standards during the peak season.

You’ll work to meet team sales and satisfaction targets, manage the customer journey from order to delivery and aftercare, and represent the Aspinal brand with excellence. Seasonal hours and weekend shifts apply.

Qualifications

• Experience in delivering excellent customer service in a fast-paced environment.
• Strong communication and brand ambassador skills.

Responsibilities

• First point of customer contact over phone and email
• Acting as a brand ambassador, responsible for ensuring that every interaction on our calls and emails exceeds our customers' expectations
• Working to team sales and satisfaction targets
• Owning the customer journey from order through to delivery and aftercare
• Providing excellent customer service and resolving issues
• Leading by example during every customer interaction

Job description

Aspinal of London is recruiting Christmas Temporary Customer Services Advisors for our Head Office in Fernhurst, West Sussex. You’ll be the first point of contact for customers by phone and email, upholding our luxury service standards during the peak season.

You’ll work to meet team sales and satisfaction targets, manage the customer journey from order to delivery and aftercare, and represent the Aspinal brand with excellence. Seasonal hours and weekend shifts apply.