Temporary Customer Support Associate - Immediate start

NEW MEDIA CONCEPT SP. z o.o.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking dynamic and empathetic Customer Support Associates to provide exceptional service in a sensitive industry. As the first point of contact, you will assist customers with care and professionalism, ensuring their needs are met during challenging times. This role requires excellent communication skills, a compassionate approach, and the ability to manage multiple priorities effectively. Join a supportive team where your contributions will make a meaningful impact on customer experiences.

Qualifications

• Experience in customer service or support preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the initial contact point via phone, email, and chat.
• Address and resolve customer issues promptly and compassionately.

Skills

Customer Service Experience

Communication Skills

Empathy

Organizational Skills

Teamwork

Customer Support Software Proficiency

Tools

CRM Systems

Job description

Temporary Customer Support Associate
£110 - £111 per day
London
9 am - 5.30 pm - Flexible hours
Office-based Monday to Friday
6 weeks

Our client is seeking dynamic and empathetic Customer Support Associates to join their team. As the first point of contact for customers, you will provide support and guidance during sensitive times. Your communication skills, sensitivity, and professionalism are essential to delivering exceptional service in the death tech space.

Key Responsibilities:

1. Serve as the initial contact point via phone, email, and chat, responding warmly and empathetically to inquiries.
2. Assist customers in navigating products and services, providing clear and effective information.
3. Address and resolve customer issues promptly and compassionately, escalating complex cases as needed.
4. Document interactions accurately, maintaining confidentiality and sensitivity.
5. Collect and report customer feedback to aid product and service improvements.
6. Collaborate with team members to share insights and best practices for customer support.

Key Skills:

1. Experience in customer service or support preferred.
2. Excellent verbal and written communication skills, with an ability to build rapport and trust.
3. Experience handling vulnerable customers with care, patience, and discretion.
4. Highly organized, detail-oriented, capable of managing multiple priorities.
5. Team player committed to delivering exceptional customer experiences.
6. Proficient with customer support software, CRM systems, and relevant technology.

If available immediately and possessing the required skills, please apply.