Temporary Customer Support Associate - Immediate start

Love Success Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking empathetic Customer Support Associates to join their team. This role is crucial as you will be the first point of contact for customers, providing support during sensitive times. Your excellent communication skills and ability to handle vulnerable customers with care will be key to delivering outstanding experiences. With flexible hours and a supportive work environment, this temporary position offers a unique opportunity to make a difference in the death tech industry. If you are organized, detail-oriented, and ready to start immediately, this could be the perfect role for you.

Qualifications

• Experience in customer service or related fields is preferred.
• Ability to handle vulnerable customers with care and discretion.

Responsibilities

• Serve as the initial contact point via phone, email, and chat.
• Assist customers in navigating products and services.
• Document interactions accurately while maintaining confidentiality.

Skills

Customer Service Experience

Excellent Communication Skills

Empathy and Sensitivity

Organizational Skills

Team Collaboration

Proficiency with CRM Systems

Job description

Temporary Customer Support Associate
£110 - £111 per day
London
9 am - 5.30 pm - Flexible hours
Office-based Monday to Friday
6 weeks

Our client is seeking empathetic and dynamic Customer Support Associates to join their team. As the first point of contact for customers, you will play a vital role in offering support and guidance during sensitive times. Your ability to communicate with professionalism, understanding, and sensitivity is crucial to their mission in the death tech industry.

Key Responsibilities:

1. Serve as the initial contact point via phone, email, and chat, providing empathetic responses to inquiries and concerns.
2. Assist customers in navigating products and services, delivering clear and concise information to meet their needs.
3. Address and resolve issues promptly and compassionately, escalating complex cases when necessary.
4. Document interactions accurately, maintaining confidentiality and sensitivity.
5. Collect and report customer feedback to aid in improving products and services.
6. Collaborate with team members to share insights and best practices for exceptional support.

Key Skills:

1. Experience in customer service or related fields is preferred.
2. Excellent communication skills, with the ability to convey information clearly and sensitively.
3. Ability to handle vulnerable customers with care, patience, and discretion.
4. Organized, detail-oriented, and capable of managing multiple priorities.
5. Team player committed to delivering outstanding customer experiences.
6. Proficient with customer support software, CRM systems, and relevant technology.

If available to start immediately and possess the necessary skills, please apply!