Temporary Customer Service Advisor

Michael Page (UK); Sale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Temporary Customer Service Advisor in Sale. The role involves managing customer inquiries, resolving complaints, and building relationships while ensuring high customer satisfaction. This is an excellent opportunity for individuals looking to gain experience in the financial sector within a supportive team environment.

Benefits

Competitive hourly rate

Weekly pay

Inclusive team environment

Central location with transportation links

Qualifications

• Experience in customer service within financial services is advantageous.
• Positivity and effective communication are key for this role.

Responsibilities

• Managing incoming calls and inquiries.
• Building relationships with customers.
• Guiding customers through financial processes.

Skills

Customer-oriented approach

Phone contact handling

Active listening

Multi-tasking

Effective time management

Communication skills

Problem-solving mindset

Tools

CRM systems

Job description

• Temp to perm opportunity
• An opportunity to work for a leading and established business

About Our Client

Our client is a respected player in the financial services industry with a reputation for excellence. It is a large organisation with a national presence, committed to providing top-tier customer service and fostering a supportive work environment.

Job Description

As a Temporary Customer Service Advisor you will:

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers' needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Resolving customer complaints via phone, email, or social media
• Keeping records of customer interactions, transactions, comments, and complaints
• Guiding customers through financial processes and procedures
• Working closely with other departments to ensure a seamless customer experience
• Continuously improving service procedures, policies and standards

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• A customer-oriented approach with a passion for assisting others
• Experience within financial services would be advantageous
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• A knack for multi-tasking, prioritising, and managing time effectively
• An understanding of the financial services industry
• Excellent communication and presentation skills
• A positive attitude with a problem-solving mindset

What's on Offer

• A competitive hourly rate of around £14.43ph and weekly pay
• The chance to gain valuable experience in the financial services industry
• An inclusive and supportive team environment
• A central location in Sale with excellent transportation links