Television Licence Field Officer

Capita Business Services; Bolton; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Company car

Car allowance

Mileage reimbursement

Flexible schedule

Pension

Job summary

Capita TV Licensing is seeking a Television Licence Field Officer to engage customers across Bolton, Manchester or Stockport areas. You will manage your daily schedule, visit addresses with no recorded TV licence, and explain licensing obligations.

You’ll start and finish from home, travel locally, and receive full training and equipment to support your success in the role.

Qualifications

• Full UK driving licence (essential).
• Ability to work independently in the field.
• Strong interpersonal and communication skills.

Responsibilities

• Visit residential addresses in BL, M or SK postcodes.
• Speak with customers professionally and respectfully.
• Explain TV Licensing requirements and options.
• Set up payment plans where appropriate.
• Record visit outcomes accurately using mobile tech.
• Make informed decisions while working in the field.
• Occasionally attend court as part of enforcement.

Skills

Driving licence

Independent worker

Customer-facing

Communication skills

Tools

Mobile devices

Job description

Job Title

Television Licence Field Officer

What You’ll Be Doing

As a Field Officer, you’ll play an important role in supporting TV Licensing by engaging with customers across the Bolton, Manchester or Stockport area. Working independently, you’ll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

• Visiting residential addresses throughout the BL, M or SK postcode areas
• Speaking with customers professionally and respectfully
• Explaining TV Licensing requirements and available options
• Setting up payment plans where appropriate
• Recording visit outcomes accurately using mobile technology
• Making informed decisions and working independently in the field
• Occasionally attending court as part of the enforcement process

You’ll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We’re Looking For

We’re looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role, you’ll need:

• A full UK driving licence (essential)
• To live within the BL, M or SK postcode areas
• Excellent communication and interpersonal skills
• The ability to remain calm, professional and resilient in a variety of customer situations
• Strong problem-solving skills and sound judgement
• Good attention to detail and accuracy when recording information
• Confidence working independently and managing your own workload
• Basic IT skills and confidence using mobile devices and applications
• A positive attitude and willingness to learn
• Flexibility to work a varied schedule, including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly, we’re looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best, you’ll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What’s in it for you?

• £31,650 annual salary
• Company car (for work and personal use) or £3,700 annual car allowance
• Mileage paid-including your daily commute from home
• Flexible 36.5-hour working week, with the option of a four-day schedule
• Generous holiday allowance, plus opportunities to purchase extra leave
• Pension, life assurance, paid volunteering day and family-friendly policies
• Safety measures including Body Worn Video and a lone worker support system
• Access to discounts, wellbeing support, and colleague diversity networks
• Financial wellbeing tools and resources

About Capita TV Licensing

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or