Television Licence Field Officer

Capita Business Services; Greater London; Hybride; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Company car / car allowance

Mileage paid

Flexible 36.5-hour week

Generous holiday allowance

Pension

Life assurance

Volunteering day

Résumé du poste

Capita TV Licensing is seeking a Television Licence Field Officer to engage with customers across SW London, visiting addresses with no recorded TV licence and helping them understand licensing obligations. You will work independently, manage your daily schedule, and use mobile devices to record visit outcomes.

The role offers an annual salary of £35,237 (includes £3,587 London living allowance) with a company car or car allowance, mileage reimbursement, and a flexible 36.5-hour week.

Qualifications

• Full UK driving licence is essential.
• Must live within the SW postcode area.
• Excellent communication and interpersonal skills.
• Ability to stay calm, professional and resilient in customer interactions.

Responsabilités

• Visit residential addresses in the SW London area.
• Engage with customers professionally and respectfully.
• Explain TV Licensing requirements and options.
• Set up payment plans where appropriate.
• Record visit outcomes accurately using mobile technology.
• Work independently in the field and manage own workload.
• Occasionally attend court as part of enforcement.

Connaissances

Excellent communication

Interpersonal skills

Problem solving

Attention to detail

Independent worker

Outils

Mobile devices

Description du poste

£35,237 annual salary (This includes £3587 London living allowance). + Company Car or Car Allowance | Flexible Schedule

Television Licence Field Officer

What You’ll Be Doing

As a Field Officer, you’ll play an important role in supporting TV Licensing by engaging with customers across the SW London area. Working independently, you’ll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

• Visiting residential addresses throughout the SW postcode area
• Speaking with customers professionally and respectfully
• Explaining TV Licensing requirements and available options
• Setting up payment plans where appropriate
• Recording visit outcomes accurately using mobile technology
• Making informed decisions and working independently in the field
• Occasionally attending court as part of the enforcement process

You’ll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We’re Looking For

We’re looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role, you’ll need:

• A full UK driving licence (essential)
• To live within the SW postcode area
• Excellent communication and interpersonal skills
• The ability to remain calm, professional and resilient in a variety of customer situations
• Strong problem-solving skills and sound judgement
• Good attention to detail and accuracy when recording information
• Confidence working independently and managing your own workload
• Basic IT skills and confidence using mobile devices and applications
• A positive attitude and willingness to learn
• Flexibility to work a varied schedule, including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly, we’re looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best, you’ll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What’s in it for you?

£35,237 annual salary (This includes £3587 London living allowance)

Company car (for work and personal use) or £3,700 annual car allowance

Mileage paid-including your daily commute from home

Flexible 36.5‑hour working week, with the option of a four‑day schedule

Generous holiday allowance, plus opportunities to purchase extra leave

Pension, life assurance, paid volunteering day and family‑friendly policies

Safety measures including Body Worn Video and a lone worker support system

Access to discounts, wellbeing support, and colleague diversity networks

Financial wellbeing tools and resources

About Capita TV Licensing

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

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Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recr