Television Licence Field Officer

Capita Business Services; Walsall; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Company car

Car allowance

Mileage reimbursement

Flexible 36.5-hour week

Generous holiday allowance

Job summary

Capita TV Licensing is hiring a Television Licence Field Officer to visit addresses in the WS9 postcode area and support customers in understanding licensing obligations. You will travel from home, manage your own schedule, and use a company car or your own vehicle with full training provided.

In this role you will explain requirements, set up payment plans where needed, and record outcomes on mobile devices.

Qualifications

• A full UK driving licence (essential).
• Live within the WS9 postcode area.
• Excellent communication and interpersonal skills.
• Ability to remain calm, professional and resilient in customer situations.
• Strong problem-solving skills and sound judgement.
• Good attention to detail and accuracy when recording information.
• Confident working independently and managing your own workload.
• Basic IT skills and confidence using mobile devices and applications.
• A positive attitude and willingness to learn.
• Flexibility to work a varied schedule, including evenings and weekends.
• Experience in a customer-facing role is highly desirable.

Responsibilities

• Visiting residential addresses throughout the WS9 postcode area
• Speaking with customers professionally and respectfully
• Explaining TV Licensing requirements and available options
• Setting up payment plans where appropriate
• Recording visit outcomes accurately using mobile technology
• Making informed decisions and working independently in the field
• Occasionally attending court as part of the enforcement process

Skills

Driving licence

WS9 area

Communication skills

Independent work

IT basics

Flexibility

Job description

Job title:

Television Licence Field Officer

Job Description:

What You’ll Be Doing

As a Field Officer, you’ll play an important role in supporting TV Licensing by engaging with customers across the Walsall area. Working independently, you’ll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

• Visiting residential addresses throughout the WS9 postcode area
• Speaking with customers professionally and respectfully
• Explaining TV Licensing requirements and available options
• Setting up payment plans where appropriate
• Recording visit outcomes accurately using mobile technology
• Making informed decisions and working independently in the field
• Occasionally attending court as part of the enforcement process

You’ll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We’re Looking For

We’re looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role, you’ll need:

• A full UK driving licence (essential)
• To live within the WS9 postcode area
• Excellent communication and interpersonal skills
• The ability to remain calm, professional and resilient in a variety of customer situations
• Strong problem-solving skills and sound judgement
• Good attention to detail and accuracy when recording information
• Confidence working independently and managing your own workload
• Basic IT skills and confidence using mobile devices and applications
• A positive attitude and willingness to learn
• Flexibility to work a varied schedule, including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly, we’re looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best, you’ll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What’s in it for you?

• £31,650 annual salary
• Company car (for work and personal use) or £3,700 annual car allowance
• Mileage paid‑including your daily commute from home
• Flexible 36.5‑hour working week, with the option of a four‑day schedule
• Generous holiday allowance, plus opportunities to purchase extra leave
• Pension, life assurance, paid volunteering day and family‑friendly policies
• Safety measures including Body Worn Video and a lone worker support system
• Access to discounts, wellbeing support, and colleague diversity networks
• Financial wellbeing tools and resources

About Capita TV Licensing

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth – offering endless opportunities to expand your skills, explore new paths, and advance your career.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you.