Television Licence Field Officer

ENGINEERINGUK; Bath; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a Television Licence Field Officer to engage with customers in the Warminster area. This role involves visiting homes to educate residents about TV licence legislation and helping them find suitable payment plans. You'll enjoy a competitive salary, flexible working hours, and the opportunity to develop new skills in a supportive environment. With a focus on community engagement, this position offers a company car or allowance, generous holiday, and various employee benefits. If you're passionate about making a difference and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

Company Car

Annual Car Allowance

Mileage Allowance

23 Days Holiday

Paid Charity Day

Company Matched Pension

Life Assurance

Cycle2Work Scheme

Access to Salary Before Payday

Employee Network Groups

Qualifications

• Strong interpersonal and communication skills are crucial.
• Full UK Driving Licence is required for this role.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Record visit details and complete daily timesheets accurately.
• Explain and sell benefits of licence payment schemes.

Skills

Interpersonal Skills

Communication Skills

Decision Making

Time Management

Education

Full UK Driving Licence

Tools

Handheld Device

Job description

You will need to login before you can apply for a job.

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Warminster area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:

• £31,650.00 annual salary
• Company car which includes personal use, or a £3700 annual car allowance paid monthly
• Mileage allowance (paid in line with published HMRC rates) from and to your home address each day
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week
• Location: Home-based, visiting people in communities across your region, ideally living in the BA12 postcode areas

Job title: Television Licence Field Officer

Core Responsibilities:

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Taking Records of Interview under caution.

What you'll need to bring:

• Full UK Driving Licence.
• Physically mobile, as you'll be visiting multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential; excellent communication skills are crucial.

What's in it for you?

• Opportunity to develop new skills and confidence in a role that keeps you active.
• Competitive salary of £31,650.00 pa
• Company car or £3700 annual car allowance paid monthly.
• 23 days' holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day out of the office, volunteering for charity partners or a cause of your choice.
• Company matched pension, life assurance, cycle2work scheme, and 15 weeks' fully paid maternity, adoption, and shared parental leave.
• Provision of body worn video cameras for all colleagues as part of our safeguarding commitment.
• Voluntary benefits designed to suit your lifestyle.
• Access to up to £500 of your salary before payday each month.
• Access to our Employee Network Groups representing every strand of diversity.

You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. Our ongoing support is what makes us stand out, with both management and coaching teams that will help you grow and exceed your expectations.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process. If you need the job description or application form in an alternative format, please email Iqbal at [e-mail] or call 07784 237318.

Location: Bath, United Kingdom

Time Type: Full time

Contract Type: Permanent