Telesales Team Manager - Belfast

Yell Ltd; Belfast City District; Sur place; GBP 40 000 - 45 000; Plein temps

Avantages offerts par ce poste

23 days' holiday

Opportunities to work with Google

Employee Assistance Programme with 24/

Flexible pension scheme

Exclusive employee discounts with top

Gold Award Incentive: Two-day luxury…

Uncapped Bonuses

Engaged Management Team

Proven Product Set

Vibrant Belfast Office Culture

Résumé du poste

Yell Ltd in Belfast is hiring a Telesales Manager to lead a high-performing team of telesales consultants focused on winning new business and strengthening account management. You will coach, motivate, and drive performance in a fast-paced environment, delivering coaching, data-driven insights, and regular 1:1s to raise revenue and KPI performance.

This office-based role offers a competitive salary and generous benefits in a dynamic, growth-oriented company.

Qualifications

• Proven success as a high-performing Sales Manager in a telesales or B2B environment.
• Strong background in new business development and account management.
• Experience managing and motivating remote or office-based sales teams.
• Excellent communication, coaching and leadership skills.
• Data-driven mindset with ability to translate insights into actions.
• Energetic, inspirational, and resilient leader in a target-driven setting.

Responsabilités

• Lead, motivate, and develop a team of telesales consultants to meet revenue and KPI targets.
• Drive new customer acquisition through proactive contact strategies.
• Support consultants in account management and upsell/cross-sell opportunities.
• Deliver structured coaching, call listening, and regular 1:1s.
• Analyze performance data to identify opportunities and address improvements.
• Foster a positive, high-energy team culture focused on collaboration and achievement.
• Ensure compliance and call quality standards to deliver exceptional customer experiences.

Connaissances

Team leadership

Telesales

New business

Account management

Coaching

Data-driven

Communication

Description du poste

• Compensation: GBP 40,000 - GBP 45,000 - yearly

Company Description

Who we are
For over 60 years, Yell has been helping local businesses thrive. Once known for the iconic Yellow Pages, today we're the UK's number one managed digital marketing partner, delivering innovative solutions in websites, SEO, social media, and paid advertising. We work with some of the biggest names in the digital world, including Google, to help small and medium businesses get found, get chosen, and grow.

Job Description

About the role

Salary:£40-45k DOE, & OTB of £17,250

This role requires Belfast-based candidates to be office-based.

We have an exciting opportunity for a Telesales Manager to join our team. In this role, you'll lead, coach, and inspire a high-performing team of telesales consultants focused on winning new business while also building strong, lasting relationships through account management. We're looking for a hands-on leader who thrives in a fast-paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.

Qualifications

Key Responsibilities

• Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets.
• Drive new customer acquisition through proactive contact strategies.
• Support consultants in account management, ensuring existing clients receive world-class service and maximising upsell/cross-sell opportunities.
• Deliver structured coaching, call listening, and regular 1:1s to improve skills, confidence, and results.
• Analyse performance data to identify opportunities, celebrate success, and address areas for improvement.
• Create a positive, high-energy team culture that values collaboration, development, and achievement.
• Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences.

What we’re looking for

• Proven success as a high-performingSales Manager, ideally in a telesales or B2B environment.
• Strong background in new business development and account management.
• Experience managing and motivating remote or office-based sales teams.
• Excellent communication, coaching, and leadership skills with high levels of emotional intelligence.
• Data-driven mindset with the ability to translate insights into actions that drive performance.
• Energetic, inspirational, and resilient leader who thrives in a target-driven environment.

Additional Information

What we offer

• 23 days' holiday (rising with service).
• Opportunities to work with global partners such as Google.
• Employee Assistance Programme with 24/7 wellbeing support.
• Flexible pension scheme to suit your needs.
• Access to exclusive employee discounts with leading retailers and brands.
• Gold Award Incentive: Two-day luxury trip to the Algarve for top performers
• Uncapped Bonuses: A strong motivator for ambitious sales professionals
• Engaged Management Team: Leadership is actively involved and supportive
• Proven Product Set: Customers love what's being offered-this builds trust
• Vibrant Belfast Office Culture: A dynamic environment with growth potential