Telesales Executive - Glasgow

Matthew Algie & Co; Glasgow; On-site; GBP 25,000 - 32,000; Full time

Job summary

Matthew Algie & Co, a prominent coffee roaster in Glasgow, is seeking a Telesales Executive to maximize efficiency in sales outreach. This full-time role involves making outbound sales calls to boost coffee sales, working closely with a dynamic team. The ideal candidate will have relevant experience, excellent communication skills, and a strong background in a KPI-driven sales environment.

Qualifications

• Relevant experience in telesales, telemarketing, or prospecting required.
• Confident administrator with a track record of meeting targets in a KPI-driven environment.

Responsibilities

• Make high-quality outbound sales calls to various accounts.
• Plan calls, complete customer checklists, and maintain administration.

Skills

Sales negotiation

Cold calling

Customer service

Communication

Time management

Education

Standard Grade / GCSE or equivalent

Job description

We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range, and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians to barista trainers and field engineers.

Position: Telesales Executive

Location: Glasgow Office, 16 Lawmoor Road, Glasgow, G5 0UL

Job type: Full-Time, Permanent

Hours: 39.5 hours per week, Monday - Friday

Salary: £25,880.40 per annum plus on-target earnings (up to £400 per month)

About the role:

An excellent opportunity has arisen for an experienced telesales executive to join us here at Matthew Algie on a permanent full-time basis with fixed Monday - Friday shifts.

The successful applicant will join a team responsible for maximizing the effectiveness of our Coffee Sales Managers by making high-quality sales calls to a variety of accounts to achieve sales targets. These targets will be met by making outbound calls from an agreed call plan and selling the most relevant range of Matthew Algie products/services to existing and new customers.

Responsibilities:

1. Plan ahead before making calls, including completing customer checklists and reviewing account records.
2. Make outbound calls in line with the call plan to a wide variety of customers.
3. Support the Coffee Sales Managers.
4. Investigate any service issues.
5. Arrange call times/frequency to best suit the customers.
6. Ensure order information is captured accurately.
7. Schedule follow-up calls.
8. Maintain all relevant administration to a high standard.
9. Communicate all relevant information to the Coffee Sales Managers.

About you:

To be considered for this position, it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing, or prospecting professional. You’ll be a confident administrator with a track record of meeting targets in a KPI-driven sales environment, or the right attitude to commit to this!

You will be educated to Standard Grade / GCSE or equivalent. You will be competent in all Microsoft Office packages and have a high level of numeracy, accuracy, and attention to detail. Skills in sales negotiation and cold calling would be beneficial.

• A calm approach and ability to work effectively under pressure
• A positive attitude always
• Excellent communication, influencing, and listening skills
• Good time management and prioritization skills
• Ability to learn and implement new ways of working
• Provides excellent customer service

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV, and we’ll be in touch as soon as possible.

Thanks, from the Team @ Matthew Algie

Equal Opportunities:

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment where all individuals can make the best use of their skills, free from discrimination or harassment, and where all decisions are based on merit.

Our recruitment process does not discriminate based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, religion, sex, sexual orientation, or gender reassignment status (protected characteristics).

Additional Experience:

Your experience may include roles such as Sales Advisor, Telesales Advisor, Sales Executive, Phone Sales, Business Development, and related fields.

£25,880.40 per annum + target-related commission of up to £400 per month.

Experience:

Relevant previous experience in roles such as telesales, telemarketing, or prospecting is essential. You should be a confident administrator with a proven track record of meeting targets in a KPI-driven environment.