Telesales Executive

KPay Group; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

KPay Group in the UK seeks driven telesales professionals to join our dynamic team in London or Manchester. You will manage outbound calls to prospective merchants, qualify leads, and book or close opportunities for the field sales team.

Build your own pipeline, adapt messaging to client needs, and collaborate with marketing to optimize outreach approaches. The role emphasizes quality conversations and measurable conversions over pure call volume, with opportunities to grow within a rapidly

Qualifications

• Driven to hit high targets and exceed expectations.
• Excellent communication skills to persuade and engage merchants.
• Resilient mindset with ability to handle rejection and maintain momentum.

Responsibilities

• Make a high volume of outbound calls to prospective merchants from provided lists and self-sourced prospects.
• Self-prospecting: source and build your own leads, not just rely on provided lists.
• Qualify leads and either close sales directly or book qualified appointments for field sales.
• Clearly and confidently pitch KPay's solutions, tailoring the message to each prospect’s business needs.
• Log call outcomes and follow-ups accurately in the CRM and maintain up-to-date records.
• Collaborate with BD and Marketing to refine scripts and messaging based on market feedback.

Skills

Target-driven

Excellent communicator

Resilient under pressure

Team player

Organisational skills

Tools

CRM systems

Job description

KPay Group (“KPay”) is one of the fastest-growing fintech companies in APAC, committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 95,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round—the largest globally in the payments sector that year. KPay has been named "PayTech of the Year" at the Asia FinTech Awards and selected for the "Forbes Asia 100 to Watch" list in 2025; ranked among "Singapore's Top FinTech Companies 2026" by Tech in Asia and Statista, and recognised as one of CNBC and Statista's "World's Top Fintech Companies 2026".

This role will be based in either London or Manchester.

About the Role

We are looking for driven, resilient, and commercially minded individuals to join KPay's Telesales team. You'll be one of the first points of contact between KPay and prospective merchants — understanding their business, identifying their needs, and showing them how KPay can help.

This isn't a role where success is measured simply by how many numbers you dial. We care about quality conversations, qualified opportunities, and ultimately winning merchants. You'll be given leads to work with, but we also expect you to build your own pipeline, test new approaches, and take ownership of your results.

Responsibilities

• Make a high volume of outbound calls daily to prospective merchants from provided lead lists and self-sourced prospects.
• Self-Prospecting: Don't just work off the lead list — actively source and build your own leads too, so you're not solely reliant on what's handed to you.
• Quality Over Quantity of Appointments: Focus on booking well-qualified appointments for the field sales team, not just volume — take the time to properly qualify each lead so the appointments you generate actually convert.
• Clearly and confidently pitch KPay's solutions, tailoring the message to the prospect's business needs, speaking with genuine confidence on every call.
• Qualify leads and either close sales directly or book qualified appointments for the field sales team.
• Meet daily/weekly call volume and conversion targets.
• Accurately log call outcomes, lead status, and follow-up actions in the CRM.
• Handle objections professionally and follow up persistently with warm leads.
• Learn Fast: Quickly pick up new product features, pricing, and use cases as KPay's offering evolves, so your pitch stays sharp and up to date.
• Collaborate with the Business Development and Marketing teams to refine scripts and messaging based on market feedback.

Requirements

• Genuinely driven to hit high targets — not satisfied with "just dialing," but motivated to actually serve merchants well and win their trust.
• Excellent communicator — confident, clear, and persuasive on the phone, with a strong ability to handle objections smoothly rather than getting stuck or giving up.
• Smart, creative, and caring — able to think on your feet, adapt the pitch to each merchant, and genuinely care about getting them the right solution.
• Strong team player — happy to share learnings, support teammates, and pull together with the wider Telesales/BD team towards one shared goal rather than just individual numbers.
• Resilient and comfortable with high call volumes and rejection.
• Good organisational skills and comfortable using CRM systems.