Telesales Agent

TN United Kingdom; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is seeking a dynamic Telesales Agent to join their vibrant team in Edinburgh. This role offers an exciting opportunity to thrive in a fast-paced environment, where your sales skills and customer care expertise will shine. You will be responsible for managing sales performance, generating leads, and delivering exceptional service to customers. If you are resilient, self-motivated, and eager to exceed targets, this position is perfect for you. Join a forward-thinking company that values your energy and enthusiasm, and be part of a team that celebrates success together.

Qualifications

• Experience in outbound sales is essential.
• Strong communication and customer care skills are required.

Responsibilities

• Manage inbound and outbound calls to identify customer needs.
• Hit and exceed sales KPIs through a proactive approach.

Skills

Outbound Sales Experience

Customer Care

Communication Skills

Attention to Detail

IT Literacy

Tools

CRM Software

Job description

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Telesales Agent

Edinburgh (Office Based)

£22,750-£26,000

OTE £45,000, uncapped commission

Are you a confident communicator with a natural flair for sales and customer care? Looking for a role where your energy and enthusiasm will be recognised and rewarded? This could be just the opportunity for you.

We're recruiting for a Telesales Advisor to join a growing team in a fast-paced, forward-thinking business. You’ll play a key role in driving sales performance across both existing and expanding networks, helping customers make the switch to a new service. Working closely with the Sales Manager and wider teams, you’ll manage inbound queries, generate leads, and build a strong sales pipeline – all while delivering standout customer service.

What You’ll Be Doing

1. Hitting (and exceeding!) sales KPIs through a proactive, desk-based approach
2. Managing inbound and outbound calls, building rapport and identifying customer needs
3. Handling general queries, escalating where needed, and ensuring a smooth customer journey
4. Supporting new team members with training and onboarding
5. Maintaining accurate records in the CRM and following all GDPR protocols
6. Highlighting the real value of products and services – not just focusing on price

What We’re Looking For

1. Previous experience in an outbound sales role is essential
2. Resilient, self-motivated, and upbeat – someone who thrives on smashing targets
3. Confident communicator with a friendly and engaging approach
4. Strong attention to detail and good IT literacy
5. A team player who’s keen to share ideas and contribute to a positive team culture