Telephony & Audio Visual Technician

Reed; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global investment bank is looking for a Telephony & AV Technician to manage their Cisco desk telephone system and AV equipment. The ideal candidate should have strong communication skills and a background in telephony and AV support. This is a crucial role where you will interact with all levels of staff to deliver high-quality IT support. Competitive contract rates are offered in a dynamic IT environment.

Benefits

Competitive contract rates

Opportunity to work in a dynamic IT environment

Exposure to advanced technology systems

Qualifications

• Proven experience in a similar Telephony and AV Technician role.
• Strong knowledge of Cisco IP Telephony and video conferencing systems.
• Experience with mobile device management, including BlackBerry Work, Samsung, and iPhone.

Responsibilities

• Administer the Cisco IP Telephony system, including desk phone deployment.
• Support Cisco video conferencing systems across 30 AV meeting rooms.
• Provide support for the Broadcasting Studio used for live internal announcements.

Skills

Cisco IP Telephony

Video conferencing systems

Mobile device management

Problem-solving

Communication skills

Job description

Overview

Telephony & AV Technician

We have a fantastic contract opportunity for a Telephony & AV Technician to join our Global Investment Banks End User Computing team within the IT department. This role involves administrating the Cisco desk telephone system, supporting mobile and desk phone handsets, and maintaining AV meeting room equipment. The ideal candidate will have excellent interpersonal skills and a strong background in telephony and AV support and administration. This is a 1 person position where you will own the role.

Responsibilities

• Administer the Cisco IP Telephony system, including desk phone deployment, collection, and Jabber phone account administration.
• Support Cisco video conferencing systems across 30 AV meeting rooms, including conducting daily morning checks.
• Provide support for the Broadcasting Studio, assisting with the recording and broadcasting equipment used for live internal announcements.
• Install and support mobile phone applications and hardware for 700 devices (Samsung & iPhone).
• Interact daily with users at all levels, including executive management, to resolve issues and support their telephony and AV needs.

Qualifications

• Proven experience in a similar Telephony and AV Technician role.
• Strong knowledge of Cisco IP Telephony and video conferencing systems.
• Experience with mobile device management, including BlackBerry Work, Samsung, and iPhone.
• Excellent problem-solving skills with the ability to diagnose and fix hardware component faults independently.
• Exceptional communication skills, both verbal and written, with fluency in English.
• Passionate about delivering high-quality IT end-user support.
• Ability to work effectively both independently and as part of a team.

Benefits

• Competitive contract rates.
• Opportunity to work in a dynamic and supportive IT environment.
• Exposure to advanced technology systems and tools.

To apply for the Telephony & AV Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.