Telephone Business Development Manager

West Brom Building Society; West Bromwich; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance 25 days + BHs

Company pension 5%+7% match up to 10.6

Volunteer days

Private medical insurance

Life assurance 4x salary

Perkbox access

Car scheme with Tusker & EVs

Job summary

West Brom Building Society is seeking an experienced Intermediaries Relationship Manager to own broker relationships, develop strategic plans, and grow mortgage distribution. You will work to understand broker needs, communicate product knowledge, and drive business opportunities across your territory.

You will interact with brokers over the phone, email, and at events, while staying current on lending policies and regulatory requirements.

Qualifications

• An entrepreneurial, self‑starter who can drive business objectives.
• Calm, clear, confident communicator able to engage at all levels.
• Specialist knowledge of the intermediary mortgage market and competitor landscape.
• Strong analytical skills and ability to use market data and trade bodies.
• Good understanding of the UK financial services regulatory framework.

Responsibilities

• Build and develop relationships with mortgage brokers to grow business opportunities.
• Manage your designated territory and create long‑lasting broker relationships.
• Respond to broker queries and provide knowledge on West Brom’s products and services.
• Keep up to date on product offerings and share improvements to enhance broker experience.
• Manage applications through to completion where possible, ensuring smooth broker journeys.
• Network with internal and external stakeholders to deliver business objectives.
• Prepare and participate in regular sales meetings and business plans.

Skills

initiative

clear communicator

influencer

customer centric

business development

intermediary market knowledge

analytical skills

work under pressure

diary planner

Education

CeMAP preferred or pursuing

Job description

Hours: 35 hours per week

Contract: Permanent

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

• Providing a service so good that our brokers shout about us.
• Be there when our brokers need us in a way which suits them. You’ll communicate with brokers over the phone and by email along with representing the Society at road shows, industry events and functions.
• Managing and developing your designated territory by creating long-lasting relationships with new and existing brokers to grow business opportunities and increase multiple submitters.
• Handling queries with confidence whether it’s about our products, services, or anything else they need.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our brokers whilst thinking of ways to make improvements.
• Managing applications through to completion where possible to make the broker experience easy.
• Networking and relationship building with stakeholders inside and outside the Society.
• Developing business plans and engaging in regular sales meetings to look for ways to deliver business objectives.

What we’re looking for:

• An individual who can work on their own initiative in the pursuit of business objectives.
• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our brokers.
• A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard regardless of the audience.
• Specialist knowledge of the intermediary market including understanding of the competitor market across a range of market segments.
• A high degree of analytical skills to utilise all aspects of the Intermediary market including tools such as competitor websites, strategic mortgage publications and an understanding of the relevant trade bodies (IMLA, AMI, UK Finance etc)
• Sound understanding of the legal and legislative framework that influences the Financial Services sector.
• Someone who can work under pressure when there is business requirement changes as well as market changes.
• An effective diary planner who can ensure a strategic calling pattern and optimal use of time and mileage as agreed with Head of Intermediaries.
• An influencer – someone who can communicate and influence at the highest levels both internally and externally.
• A customer centric person who holds a genuine interest in brokers and their needs.
• Previous experience in business development with ideally 2 years in the intermediary mortgage market.
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• You’ll need to be fluent in the Society’s Lending Policy and products.
• CeMap is preferred or someone working towards the qualification will be considered.
• Robust understanding of the strategic drivers underpinning the UK financial services market across a broad product base, specifically intermediary mortgage distribution. This knowledge must be kept up to date by undertaking continual professional development.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Car scheme with Tusker and Octopus Electric Vehicles.
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society