HR Admin Team Leader

West Brom; West Bromwich; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Volunteer days

Private medical insurance (discounted)

Perkbox access

Job summary

West Bromwich Building Society is seeking an HR Admin Team Leader to manage end-to-end HR administration processes and lead a dedicated HR Administration team. The role focuses on accurate payroll-related transactions, HR systems maintenance, and providing first-line HR support to colleagues and managers.

You will drive improvements in HR administration practices, ensure compliance with policies, and collaborate with HR colleagues across recruitment, reward, and L&D initiatives.

Qualifications

• Proven experience leading HR administration teams.
• Strong understanding of HR processes and employee lifecycle.
• Experience in payroll, HR systems and data accuracy.
• Desirable CIPD Level 3/5 or equivalent HR qualification.

Responsibilities

• Manage end-to-end HR administration processes with accuracy and timeliness.
• Lead and develop the HR Administration team with regular check-ins.
• Provide frontline HR support to colleagues and managers via multiple channels.
• Act as escalation point for complex HR admin matters and policy guidance.
• Maintain HR systems, records and payroll inputs with data integrity.
• Collaborate on HR projects across recruitment, payroll, reward and L&D.
• Produce HR reports and insights to support decision making.
• Identify process improvements and mitigate risks within HR admin.

Skills

HR administration

team leadership

stakeholder communication

data accuracy

HR policies

Education

CIPD Level 3/5 or HR qualification

Tools

HRIS

Payroll systems

Learning management

Benefits administration

Job description

HR Admin Team Leader

Salary: c. £28,000 per annum

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid (Office: West Bromwich)

Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand it’s not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.

As a HR Admin Team Leader you'll play an integral part of the HR team. The HR Admin Team Leader will work alongside HR colleagues and lead and manage a team of HR Administrators. The post holder will lead on improvements in current administrative practices within HR, provide first line support to colleagues across the society with their HR queries and will maintain high standards of data accuracy and compliance.

What the role will look like:

• Manage end-to-end HR administration processes, including starters, leavers, contractual changes, colleague lifecycle events, and payroll-related transactions, ensuring accuracy, compliance, and completion within agreed timescales.

• Maintain and administer all HR systems and employee records, including payroll, recruitment, learning management, benefits, performance, and HR information systems, ensuring data integrity and timely updates.

• Provide first-line HR support to colleagues and managers, responding to HR enquiries via phone, email, and other channels, resolving issues where appropriate and escalating complex queries as required.

• Act as the primary escalation point for complex HR administration matters, identifying solutions, providing guidance, and ensuring consistent application of HR policies and procedures.

• Lead, support, and develop the HR Administration team, conducting regular check-ins, team meetings, workload management, and day-to-day supervision to ensure a high-performing service.

• Administer reward, recognition, pensions, payroll inputs, and employee benefits schemes, ensuring accurate processing and compliance with legislation, policy, and internal procedures.

• Produce and analyse scheduled and ad-hoc reports, providing accurate management information and insights through the interrogation of HR systems to support decision making.

• Identify process improvements and mitigate operational risks, investigating root causes of inefficiencies, implementing preventative measures, and supporting the successful adoption of policy and process changes.

• Collaborate across HR specialist functions to support HR projects and policy implementation, including recruitment, payroll, reward, learning and development, and employee relations initiatives, while providing administrative support for key HR programmes and benefits

For more details on the role please refer to the job description at the bottom of the advert

What you will bring to the role:

• Ability to work collaboratively both within the HR Division and across the business.
• Previous Administration management experience
• Previous exposure of a HR Administrative or Shared Services setting is desirable
• Ideally have previous payroll experience would be an advantage
• CIPD Level 3/5 qualification or relevant HR qualification is desirable
• Experience of supervisory or team leadership experience ideally across a HR team
• A strong understanding of HR administrative processes and employee lifecycle
• Excellent written and verbal communication skills.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.