Telephone Account Manager

Legal & General

England

On-site

GBP 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan for permanent employees

At least 25 days holiday plus public holidays

Competitive family leave

Electric car scheme for permanent employees

Discounts on various products and services

Job summary

Join a leading UK financial services group as a Telephone Business Development Manager. In this role, you will build strong relationships with intermediary partners to promote Group Protection products, manage client inquiries, and collaborate with teams to meet business targets. Enjoy a competitive salary and numerous benefits designed to enhance your work-life balance and career development.

Qualifications

Experience in sales, telesales, customer service, or sales support.
Strong communication and influencing skills are essential.
Knowledge of Group Protection products is desirable.

Responsibilities

Managing relationships with intermediary accounts.
Promoting Group Protection products and achieving sales targets.
Collaborating with internal teams to meet client expectations.

Skills

Communication

Relationship Building

Sales Skills

Commercial Awareness

Job description

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Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Joining us means helping create brighter financial futures for all our customers.

Job Description

We’re recruiting for a Telephone Business Development Manager to join us. We’re offering acompetitive base salary.

Are you a confident communicator with a passion for building strong business relationships? Join our Group Protection Distribution team as a Telephone Account Manager and help us deliver outstanding service and results to our intermediary partners. We’re looking for individuals who thrive in a collaborative environment and are motivated by achieving goals and making a difference.

What you'll be doing:

Managing relationships with a panel of intermediary accounts
Promoting Group Protection products and propositions
Delivering new business and retention targets
Developing account strategies using market intelligence
Collaborating with internal teams to meet client expectations
Responding to pre-renewal enquiries and gathering key information
Maintaining up-to-date knowledge of products and competitors
Handling customer queries and complaints with empathy and professionalism

Qualifications

Who we're looking for:

Experience in sales, telesales, customer service or sales support
Strong communication and influencing skills
Ability to build and maintain professional relationships
Commercial awareness and understanding of market conditions
Knowledge of Group Protection products (desirable)
Awareness of regulatory and legislative frameworks
A proactive and achievement-driven mindset
A collaborative approach and willingness to support others

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are the many discounts we offer – both for our own products and at a range of high street stores and online
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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