Telecoms Network Management Centre Engineer (Shift)

Western Power Distribution Plc; Taunton; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

26 days paid leave plus 8 bank hols (8

Pension scheme with generous matching

Private healthcare

Employee assistance programme

Free on-site parking

Job summary

National Grid Electricity Distribution (NGED) seeks a Telecoms Network Management Centre (NMC) Shift Engineer in Taunton. You will monitor, manage, configure and control telecoms and SCADA networks, coordinating with field ops, design and commercial teams for reliable, secure solutions.

You’ll follow a five-week shift pattern with 24/7 coverage; initial training will be office-based before shifts start. Some roles may start with a lower salary during training.

Qualifications

• Experience in a Network Management Centre or similar environment.
• Experience with configuration and fault finding in Layer 2/3 IP networks (switches/ routers/ firewalls).
• Desirable knowledge of DWDM, MPLS-TP, Microwave, SDH/PDH.

Responsibilities

• Provide front line operational support in the NMC environment (1st/2nd line).
• Remote configuration of network elements on Telecoms and SCADA networks.
• Manage own time to ensure timely completion of tasks.
• Work with contractors and witness tests as needed.
• Collaborate with colleagues and customers to ensure continuity of service.
• Adhere to National Grid procedures and safety practices.
• Provide technical support to customers and liaise with teams to resolve issues.

Skills

NMC experience

Network monitoring

IP networking

DWDM/MPLS

Security clearance

Education

BTEC Level 5 in Telecommunications or Data Networks

Tools

Switches

Routers

Firewalls

Job description

About Us

We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

The teams at National Grid Telecoms are all about networking. They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers' needs.

National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers' power to be restored more quickly without having to dispatch engineers into the location. Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves.

In fact, first class services and state-of-the-art facilities continue to drive our growth and create opportunities for people who share our commitment, energy and ambition. There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on-going training.

Job Introduction

An opportunity has become available for a Telecoms Network Management Centre (NMC) Shift Engineer working in our Network Management Centre in Taunton.

The NMC Engineers are responsible for the remote monitoring, management, configuration and control of our Telecoms and SCADA Networks, working with our Field Operations, Design and Commercial teams to deliver a reliable, resilient and secure solution in a fast and evolving space.

A five-week shift pattern exists in the Telecoms Network Management Centre providing 24/7 coverage, the successful candidate will be expected to work the shift pattern as business needs direct. This can be discussed at interview. For an initial number of months there will be an intensive training program to be followed which will be during office hours before shift work starts.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

The specific main tasks include:-

• Undertaking front line operational support, from a 1st and 2nd line perspective within the NMC environment.
• Providing remote configuration of network elements on the Telecoms and SCADA networks.
• Managing your own working time to ensure that jobs are completed in the most efficient manner.
• Working with contractors and when necessary witness acceptance tests.
• Working with colleagues and customers to ensure a continuity of service.
• Working safely and in accordance with agreed National Grid procedures and techniques.
• Providing technical support to customers and liaising with colleagues to solve complex issues.

The Ideal Candidate

You would ideally have experience of working in a Network Management Centre. You will be required to provide front line operational support within the National Grid Telecoms Network Management Centre, liaising with field-based engineers, customers and contractors.

Candidates are required to have experience with configuration and fault finding in Layer 2 and Layer 3 IP Networks, including switches, routers and firewalls. Experience with DWDM, MPLS-TP, Microwave, SDH and PDH would also be an advantage.

You should be committed to providing outstanding customer service and have an ability to communicate well with both colleagues and customers.

Ideally qualified to BTEC Level 5 or equivalent in Telecommunications, Data Networks or Electrical Engineering or have extensive relevant experience; however applications are also encouraged from staff that are able to demonstrate that they have a technical background and the motivation to make a success of this opportunity.

As the post you are applying for attracts a National Security Vetting clearance there are further eligibility requirements. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 5 years for Security Clearance (SC) prior to the date of application. You may still be considered if, for example:

• you have been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• you were studying abroad
• you were living overseas with parents

If you have any further queries relating to National Security Vetting, please email [e-mail]

#LI-CL2

About The Company

Joining the UK's leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email [e-mail]

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.