Telecommunications Technician

CAMDEN COUNTY COLLEGE; Blackwood; On-site; USD 45,000 - 50,000; Full time

Job summary

Join an established community college as a Telecommunications Technician, where you will play a key role in supporting and maintaining the college's communication systems. This position requires a hands-on approach to troubleshooting and installing telecommunications equipment across multiple campuses. You will work directly with a diverse group of users, ensuring their communication needs are met while fostering a culture of inclusion and teamwork. Enjoy a comprehensive benefits package, including medical, dental, and retirement plans, along with generous paid time off. If you are passionate about technology and customer service, this role is an exciting opportunity to make a meaningful impact in the academic community.

Benefits

Medical Insurance

Dental Plans

Life Insurance

Short & Long-term Disability

Retirement Plans

Flexible Spending Account

Paid Time Off

Tuition Reimbursement

Professional Development Opportunities

Qualifications

• 5+ years experience in network cable installation and troubleshooting.
• Strong understanding of telephony topology and telecommunications systems.

Responsibilities

• Coordinate phone and voicemail services for college users.
• Install, maintain, and troubleshoot LAN, WAN, and telecommunications equipment.

Skills

Network Cable Installation

Troubleshooting Skills

Customer Service

Interpersonal Skills

Team Collaboration

Report Writing

Education

High School Diploma or equivalent

Tools

Telecommunications Equipment

LAN/WAN Equipment

Copper Cables

Job description

Special Instructions

Please note: This position is fully in-person. Remote work is not available. A flexible work schedule is required with occasional shift changes and overtime support.

This position requires frequent and constant lifting/carrying of up to 50lbs as well as frequent pushing of up to 200 lbs. Mobility to navigate to all areas of the College is required. Routine bending, stooping, kneeling, and reaching. Dexterity in working with computers is mandatory.

Position Information

Title: Telecommunications Technician

Overview

Camden County College is one of the largest community colleges in New Jersey and ranks among the top nationwide in terms of associate degree graduates. Thanks to its technology-rich physical resources – located in Blackwood, Camden, and Cherry Hill – and its highly-qualified, dedicated employees, the college has created a tradition of quality education and a reputation of agile, responsive service. Camden County College sustains a vibrant academic community characterized by imaginative teaching, caring student services, energetic management, and collegial discussion of diverse ideas and opinions.

Department

Office of Information Technology

Days and Hours

AY: Mon-Fri 8:30am-4:30pm; SMR: Mon-Thur 8:00am-5:00pm

Job Description

POSITION GOALS

• The Telecommunications Technician coordinates phone and voice mail services for all college users; demonstrates a thorough understanding of the capabilities and features of modern telephone switches, call accounting systems, telephone billing, and equipment purchase, and phone/voice mail training. Analyzes telecomm and network-related issues/problems reported by end-users. Installs, maintains, and troubleshoots the college’s Local Area Network (LAN), Wide Area Network (WAN), data-communications, microcomputers, and all peripheral equipment.
• Demonstrate and promote a culture of diversity, equity, and inclusion.

ESSENTIAL FUNCTIONS

• Ability to work directly with people from diverse racial, ethnic, and socio-economic backgrounds.
• Install, repair, support, and maintain equipment generally located on all three campuses, including but not limited to voice, data, network, and video equipment.
• Installs, troubleshoots, repairs, and maintains telecommunications equipment.
• Troubleshoots communications systems to determine if problems are telephone hardware or cable-related. Assists with monitoring budgetary requirements for equipment replacement. Participates in the development of emergency plans to deal with catastrophic events.
• Develops and/or establishes strong relationships with service providers. Oversees testing and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems. Performs preventative maintenance and minor equipment repairs.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Provides hands-on assistance and troubleshoots all phone equipment failures and service issues for all campus users.
• Provides training and technical expertise on the usage of phone equipment and the voice mail system.
• Programs voice mailboxes for individual users and department trees and troubleshoots voice mail issues and system failures.
• Ensures that departmental procedures are followed to track inventory throughout the campus to provide warranty cross-reference; researches and accounts for any missing items.
• Provides assistance to campus users regarding the delivery of equipment.
• Works under immediate supervision of the Telecommunications area and Director of Use Services.

Minimum Qualifications

• High School Diploma or equivalent required.
• Minimum 5 years’ experience as a network cable installer. Understanding of telephony topology, experienced with terminating copper cables, POTs lines, Telco truck lines, outside & inside cables, plus in DMARCs.
• Understanding of how Telecom carriers and COs are involved is preferred.
• Demonstrated experience implementing local area networks, along with troubleshooting and problem-solving skills.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work collaboratively in a team environment.
• Excellent interpersonal skills with a focus on customer service.

Benefits

Camden County College offers a comprehensive benefits package to our full-time employees that includes medical, prescription, dental plans, life insurance, short & long-term disability, retirement plans, and a flexible spending account. The College also offers a generous paid time off policy, as well as paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs, and professional development opportunities.

Published Salary Range

$45,000-$50,000

Application Information

Open Until Filled: Yes

Required Documents

• Cover Letter
• Resume

Camden County College is a Tobacco-Free Workplace. Smoking and the use of all tobacco or "tobacco-like" products on all College property are strictly prohibited.

Camden County College does not discriminate in admissions or access to, or treatment or employment on the basis of race, creed, color, national origin, ancestry, nationality, age, sex, sexual orientation, marital status or domestic partnership or civil union status, gender identity or expression, or persons with a mental or physical disability, or any other legally protected characteristic, in its programs and activities.