Telecare Officer

London Borough of Hackney; Greater London; On-site; GBP 32,000 - 48,000; Full time

Job summary

London Borough of Hackney is seeking a Telecare Officer to develop and lead the TeleCare service within Adult Social Care, focusing on enabling safe home-based living through assistive technology and OT-led assessments.

You will design training for staff, supervise the Telecare Co-ordinator, and drive improvements in assessment quality and discharge coordination, working in a fast-paced council environment in London.

Qualifications

• UK state-registered OT degree and an Enhanced DBS check.
• Significant experience delivering OT assessments for disabled people and running TeleCare services.
• Ability to plan and deliver training, run facilitated sessions and small group events.
• Expert knowledge of TeleCare aims, assistive technology, disability model and The Care Act 2014.
• Excellent written and verbal communication; able to work independently and manage priorities.
• Working knowledge of IT tools including databases, word processing and email systems.

Responsibilities

• Developing the TeleCare service: design and deliver staff training and ensure practitioners understand assistive tech.
• Improve assessment quality by reviewing requisitions and providing clinical guidance.
• Support safe hospital discharge by coordinating TeleCare equipment installation.
• Monitor service performance and report progress to senior managers.
• Provide supervision to the Telecare Co-ordinator.

Skills

Training delivery

Staff supervision

Communication skills

IT proficiency

Education

UK state-registered OT degree

Enhanced DBS check

Tools

Mosaic

ELMS2

Job description

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
The Telecare Officer (OT) role sits within the Adult Social Care division, specifically within the Occupational Therapy and Sensory service. We are a forward-thinking and innovative service committed to enabling independence and supporting residents to live safely in their own homes. We are currently focused on integrating TeleCare assessments and interventions seamlessly into Hackney’s wider social care services. By joining our team, you will play a crucial role in our mission to provide high-quality, safe, and effective care, utilising your clinical expertise to find creative, person-centered solutions for our residents.

Responsibilities

Your key responsibilities include:

• Developing the TeleCare service: Designing and delivering training interventions for staff and carers, and ensuring practitioners understand the role of assistive technology to support health prevention and personalization.
• Improving the quality of assessments: Reviewing complex requisition requests, providing clinical guidance to practitioners, and implementing activities to enhance assessment quality.
• Supporting emergency hospital discharge: Facilitating safe hospital discharges by coordinating the installation of essential TeleCare equipment at short notice.
• Performance and monitoring: Monitoring service performance against benchmarks, managing data accurately on internal systems (e.g., Mosaic, ELMS2), and reporting progress to senior managers.
• Supervision: Providing effective supervision to the Telecare Co-ordinator.

To Be Successful In This Role, You Should Possess

• Qualifications: A UK state-registered degree in Occupational Therapy and a current Enhanced Criminal Records Bureau assessment.
• Technical Experience: Significant experience in carrying out effective OT assessments for disabled people, developing/running TeleCare services, and installing basic TeleCare equipment.
• Skills: Strong ability to plan and deliver effective training, facilitated sessions, and small group events. Ability to create work plans, supervise staff, and manage performance.
• Knowledge: Expert knowledge of the aims of TeleCare, assistive technology, the social model of disability, and relevant legislation such as The Care Act 2014.
• Communication & Effectiveness: Excellent communication skills, the ability to work under your own initiative, and the ability to prioritize work effectively in a fast-paced environment.
• IT Proficiency: Working knowledge of typical IT tools including database, word processing, and email, and information management systems.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

Closing date for applications: 05 October 2026 (22.59)
Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [e-mail]