Digital Telecare Practitioner

City of York Council; York and North Yorkshire; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Training opportunities

Work-life balance

Competitive salary

Pension scheme

Leave entitlement

Staff discounts

Job summary

City of York Council is recruiting for a role within Adult Social Care. You will use assistive technology to help people live independently and travel across the City of York to demonstrate equipment in community settings.

The role requires creativity in proposing bespoke telecare solutions and exceptional communication to promote ideas to customers. We offer training, flexible/hybrid working, a generous leave scheme, and access to the Local Government Pension scheme.

Qualifications

• Knowledge of how assistive technology can support independent living.
• Ability to travel across City of York to various locations.
• Creative in proposing bespoke telecare solutions.
• Excellent communication skills to promote ideas to customers.

Skills

Assistive technology

Independent travel

Telecare solutions

Communication skills

Job description

Are you ready to make a change that makes a difference?

At City of York Council we have a variety of different roles that directly help people in our city to stay well, independent and to be themselves. Theyre all part of our adult social care service and play an important role in our journey to of continuous improvement.

Weve got jobs covering a range of what we do from supporting people day-to-day to leading services into the future.

And that means we need people from a diverse range of lots of different backgrounds with lots of different skills, experiences and perspectives.

Be part of something special in our city for those looking for a change of career, already working in care and support services or just starting out and seeking a role with great career development opportunities.

The service

Adult Social Care supports people to live independently, remain connected to their communities and access the right support at the right time.

Strengths-based practice underpins what we do. We're motivated by empowering people to find solutions that work for them, striving to listen and enable, rather than direct and prescribe. Our approach focuses on the positive attributes of a person's life and of neighbourhoods, recognising the capacity, skills, knowledge and potential that individuals and communities possess.

We are on an improvement journey following our CQC assessment of adult social care services (December 2025) which highlighted shortfalls in key areas including assessment and safeguarding. It also highlighted strengths committed staff, positive feedback about frontline workers, and effective community-based initiatives which help connect people to services and reduce isolation. The report recognised that our strategic ambition was evident, with transformation plans, a developing adult social care strategy, and improved partnership working taking shape.

Essential requirements for the role

• Knowledge of how assistive technology can support people to live as independently as possible
• Work independently in the community travelling to various locations across the City of York transporting and carrying demonstration equipment.
• Creative with the ability to suggest bespoke telecare solutions to enable people to live independently
• Excellent communication skills to promote ideas and solutions to customers

Please note, the council do not have a sponsorship licence to sponsor i ndivdiuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role.

What can we offer you?

• Access to a range of training and professional development opportunities
• Supportive management who value your contribution and recognise the need for a healthy work/life balance
• Competitive salaries
• 25 days paid annual leave per year, rising to 30 days after 5 years service, plus an extra 5 days for foster carers
• Family friendly policies
• Opportunity to join the Local Government Pension scheme
• Salary sacrifice opportunity for Additional Voluntary Contributions to your pension
• Health and wellbeing initiatives and employee assistance programme
• Comprehensive staff benefits package including high street shopping discounts and local savings.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

Equalities statement

We believe in the importance of inclusion, which is why we are always working towards being a more diverse, equitable, and inclusive employer. We welcome applications from individuals from Black, Asian and Racially Minoritised Community groups - to join and strengthen our team. Learn more about our equality, diversity and inclusion work here.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

Please contact, Tamyn Tosach, E mail : [e-mail] Tel: [phone] for an informal discussion about the role.

Closing date:

Wednesday 16 September 2026 at 12 midnight

Interview date:

TBC