Technology Transformation Consultant

Reply; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Reply specialises in designing and implementing solutions based on new communication channels and digital media. The Technology Transformation Consultant role involves helping clients turn complex business and technology challenges into clear requirements and practical solutions across the transformation lifecycle.

You’ll work end-to-end from discovery to adoption, collaborating with architects, engineers and product teams.

Qualifications

• Bachelor’s degree (2.1 or higher) in Computer Science or related discipline.
• 3+ years’ experience in client-facing consulting or professional services.
• Strong business analysis across discovery, requirements definition, process analysis, solution development and delivery support.
• Solid technical foundation; understands applications, integrations, data flows, non-functional requirements.
• Experience translating between business and technical audiences.

Responsibilities

• Clarify client business and technology problems, outcomes, scope and analysis approaches.
• Plan and run discovery activities and analyse processes, capabilities, applications, integrations and data flows.
• Elicit, define and prioritise business, functional, non-functional and data requirements with clear acceptance criteria.
• Act as a bridge between business and technical stakeholders, working with architects, engineers, data specialists and delivery teams.
• Support evaluation of technology options and contribute to future-state processes, architecture artefacts, roadmaps and plans.
• Facilitate workshops and produce findings, process models, requirements, options, recommendations and papers.
• Assist with delivery, testing, business readiness and transition, maintaining visibility of progress and dependencies.

Skills

Business analysis

Requirements definition

Process analysis

Solution development

Delivery support

Education

Bachelor’s degree in Computer Science or related

Job description

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

As a Technology Transformation Consultant, you help clients make sense of complex business and technology challenges and translate them into clear requirements, practical solutions and tangible change. You work end-to-end across the transformation lifecycle, from discovery and assessment through solution design, delivery and adoption, partnering with both business and technology stakeholders. Your core discipline is business analysis, underpinned by a strong technical foundation in applications, integrations, data and technology services. The role is ideal for someone with a technical background who wants to grow towards solution and architecture roles through client-facing problem solving, analysis and solution design.

Responsibilities:

• Clarify client business and technology problems, desired outcomes, scope and suitable analysis approaches.
• Plan and run discovery activities (interviews, workshops, document reviews) and analyse existing processes, capabilities, applications, integrations and data flows.
• Elicit, define and prioritise business, functional, non-functional and data requirements, ensuring clear acceptance criteria and traceability to outcomes.
• Act as a bridge between business and technical stakeholders, working closely with architects, engineers, data specialists, product owners and delivery teams to shape feasible solutions.
• Support evaluation of technology options and contribute to future-state processes, solution concepts, architecture artefacts, roadmaps and implementation plans.
• Facilitate workshops and produce clear client deliverables such as findings, process models, requirements, options, recommendations and decision papers.
• Assist with delivery, testing, business readiness and transition, maintaining visibility of progress, decisions, assumptions, risks, issues and dependencies.

About the Candidate:

• Bachelor’s degree (2.1 or higher) in Computer Science, a technology-related field, or a business/management-related discipline.
• 3+ years’ experience in client-facing consulting or professional services, delivering technology-enabled change.
• Strong business analysis skills across discovery, requirements definition, process analysis, solution development and delivery support.
• Solid technical foundation, able to understand applications, integrations, data flows, non-functional requirements and solution options; prior software development or engineering experience is a plus.
• Proven ability to translate between business and technical audiences and work credibly with architects, engineers, product teams and senior stakeholders.
• Skilled at bringing structure to ambiguous problems, facilitating effective workshops and producing concise, decision-ready outputs.
• Possession of, or interest in, recognised qualifications (e.g. BCS BA Diploma, IIBA CCBA/CBAP, TOGAF or equivalent) is advantageous.
• Exposure to data-related change (strategy, governance, quality, migration, platforms or analytics) is beneficial but not essential.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.