Technology Support Specialist

AMS; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

AMS is looking for an IT Service Desk Specialist who will provide flexible technology support to internal clients. In this full-time role, you'll manage tickets, ensure efficient resolution of queries, and have a significant impact on internal customer satisfaction. With a supportive culture and diverse workplace, you’ll thrive while contributing to a world leader in talent acquisition.

Benefits

Full training and support

Flexible working

High value and challenging work

A competitive reward and benefits package

Qualifications

• Proven experience in IT service desk role.
• Strong understanding of common applications.
• Ability to manage ticketing systems.

Responsibilities

• Manage and provide first & second line support.
• Ensure accurate processing of tickets within SLA.
• Develop and maintain technology documentation.

Skills

IT service desk experience

Office 365

Communication skills

Attention to detail

Problem-solving

Computer literacy

Tools

ServiceNow

Job description

About Us

Contract type: 12 month FTC, full time
Location: Belfast, 1 x day per week

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

Our role is your chance to make a real difference in other people's lives. Ready to take on this responsibility? Let's talk!

The main purpose of the role is to work with the rest of the Resourcing Technology team to provide efficient and flexible technology support to internal clients and across all internal technology platforms. The Specialist will take ownership and responsibility for the successful completion of all tickets and queries allocated to them within the agreed Service Level Agreement's (SLA).

Key Accountabilities

Things you will do:

• You'll take ownership and responsibility for managing and providing 1 st & 2nd line support for our clients
• You'll ensure all tickets and queries that come into the team are accurately and securely processed within the ticketing system to agreed SLA's
• You'll manage any business-critical technology incidents via the agreed internal escalation process and pathway including communication to relevant internal stakeholder groups
• You'll record and manage all information/data and actions/tasks.
• You'll develop and maintain technology documentation for best practise, knowledge sharing and training purposes
• You'll effectively use the ticketing system (ServiceNow) to track and record any issues received
• You'll provide support in other areas of the team and work on ad hoc projects as required

Skills & Experience

What you need to have to be successful:

Must haves

• Proven experience in a IT service desk role
• Strong understanding of common applications, especially Office 365
• Experience of using/managing ticketing tools
• The ability to communicate at all levels internally and externally
• The ability to build and maintain relationships with key internal stakeholders and external partners
• Strong attention to detail skills
• Proactive troubleshooting and problem-solving skills
• Strong IT skills and computer literacy

Nice to haves

• Experience of recruitment technology product: Talentlink, Taleo

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

* Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.