Technology Support Engineer

NHS Counter Fraud Authority; Newcastle upon Tyne; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

The NHS Counter Fraud Authority seeks a Technology Support Engineer to assist the Technology Operations Manager. This role involves supporting IT Cloud Infrastructure, ensuring system availability, and collaborating with suppliers. Ideal candidates will thrive in a dynamic environment and possess strong technical skills.

Qualifications

• Ability to adapt and provide support across various business and technology areas.
• Experience in IT Cloud Infrastructure and network environments.

Responsibilities

• Support the Technology Operations Manager in delivering technical requirements for IT Cloud Infrastructure.
• Provide customer service and ensure system availability conforming to ISO20000 practices.
• Collaborate with suppliers to optimize NHSCFA infrastructure configuration.

Skills

Customer Service

Technical Support

Network Configuration

Data Storage Management

ITIL Practices

Job description

About NHSCFA

The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection, and investigation of economic crime across the NHS. Further information about our work and annual plan is available on our website.

Job Opportunity: Technology Support Engineer

Are you passionate about making a significant impact in a dynamic and innovative environment? We are seeking a dedicated individual to support our Technology Operations Manager. Your ability to adapt and provide support across various business and technology areas will be crucial. This role is perfect for someone who thrives in a fast-paced setting and is eager to contribute to major projects. If you are looking for a challenging yet rewarding opportunity and are driven to make a difference, we would love to hear from you.

Potential applicants can contact Alan Wheatley at [e-mail] for an informal chat regarding the role.

We reserve the right to close this vacancy before the advertised closing date if we receive a significant number of applications.

Interview dates are scheduled for 4th and 6th June 2025.

Role Responsibilities

1. Support the Technology Operations Manager in delivering and maintaining technical requirements for IT Cloud Infrastructure supporting Project Athena, including data storage, network configuration, servers, and applications.
2. Provide excellent customer service and ensure system availability, conforming to ISO20000 practices, ITIL processes, and other relevant service frameworks.
3. Collaborate with key suppliers to optimize the configuration and management of the NHSCFA infrastructure, ensuring security, efficiency, and cost-effectiveness.
4. Translate business requirements into technical deliverables within the infrastructure and network environment, keeping abreast of industry trends and opportunities.

Additional Information

Our offices are based in Coventry, Newcastle, and London, offering flexible, hybrid, office, and home-based working options. In London, the role may attract a High-Cost Area Supplement where appropriate.

NHSCFA values diversity and is committed to fair recruitment practices. We welcome applications from all backgrounds and provide reasonable adjustments for applicants with disabilities.

Please note, this role is not eligible for sponsorship under the skilled worker visa program.

For further details or informal visits, contact:

• Name: Alan Wheatley
• Title: Technology Operations Manager
• Email: [e-mail]