Technology Operations Senior Technician

Merlin-Entertainments; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Merlin Annual Pass

Merlin Magic Pass

28 days holiday

Company bonus

Private pension

40% discount LEGO

25% discount in onsite shops

Training and development opportunities

Plus, many more…

Job summary

Merlin Entertainments in London seeks a Technology Operations Senior Technician to deliver premium IT support for executives and meetings, ensuring seamless AV and collaboration across the London office.

You will manage meeting room technology, perform regular maintenance, and collaborate with vendors to optimise setups while championing best practices for executive tech support and security.

Qualifications

• VIP or executive-level IT support experience in a corporate environment.
• Strong knowledge of AV systems and video conferencing platforms.
• Proficiency with Microsoft Teams Rooms and meeting room hardware.
• Excellent communication and interpersonal skills with discretion.
• Familiarity with ITIL processes and enterprise collaboration tools.
• Ability to drive process improvements and efficiency initiatives.

Responsibilities

• Deliver white-glove IT support to executives and leadership teams.
• Provide on-site and remote assistance for executive meetings and events.
• Act as the primary contact for urgent executive technology needs.
• Own meeting room technology including video conferencing and displays.
• Perform health checks, firmware updates, and maintenance on AV systems.
• Coordinate with vendors for upgrades and optimisations.
• Develop SOPs for meeting room technology and executive support.
• Share knowledge and train colleagues on AV best practices.
• Respond promptly to incidents impacting executive meetings or VIP users.
• Document issues and resolutions following ITIL standards.

Skills

VIP IT Support

AV Systems

Microsoft Teams Rooms

Strong Communication

Discretion

ITIL

Tools

Logitech TAP

Rally Bar

Neat Boards

Job description

What you'll bring to the team

Technology Operations Senior Technician

Location: London

Hours: 37.5 hours per week

Contract: Permanent - Salaried

Merlin is embarking on an exciting business transformation focused on sustainable growth, underpinned by technological leaps in capability. The Executive Support Technician provides high-quality, personalised technical support to senior executives and leadership teams. This role ensures seamless technology experiences for executive meetings and events, while maintaining and optimising meeting room equipment across the London office. Additionally, the role champions best practices and efficient use of technology across the executive team.

Responsibilities:

• Deliver white-glove IT support to executives, ensuring rapid resolution of technical issues across devices, applications, and connectivity.
• Provide on-site and remote assistance for executive meetings, presentations, and events, including proactive setup and testing of AV and collaboration tools.
• Act as the primary point of contact for urgent executive technology needs, ensuring minimal disruption to business-critical activities.
• Maintain full ownership of meeting room technology, including video conferencing systems, interactive displays, audio equipment, and scheduling panels.
• Perform regular health checks, firmware updates, and preventative maintenance on AV systems (e.g., Logitech TAP, Rally Bar, Neat Boards).
• Coordinate with vendors and internal teams for upgrades, repairs, and optimisation of meeting room setups.
• Facilitate the effective utilisation of technology to optimise executive ways of working. Develop and implement standard operating procedures for meeting room technology and executive support.
• Share knowledge and train colleagues on best practices for AV and executive support to ensure consistency across the organisation.
• Respond promptly to technical incidents impacting executive meetings or VIP users, ensuring swift resolution and clear communication.
• Document issues and resolutions in line with ITIL best practices and internal standards.

Qualifications & Experience

• Proven experience in VIP or executive-level IT support within a corporate environment.
• Strong knowledge of AV systems, video conferencing platforms (Microsoft Teams Rooms), and meeting room hardware.
• Excellent communication and interpersonal skills, with the ability to work under pressure and maintain discretion.
• Familiarity with ITIL processes and enterprise collaboration tools.
• Ability to drive process improvements and efficiency initiatives.
• Experience supporting hybrid meetings and large-scale executive events.

Benefits

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 28 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

This role is a full-time role, averaging 37.5 hours per week. Due to the nature of the business this will include weekends, bank holidays and some late evenings as required.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive