Technology Operations Delivery Manager

JD Sports; Bury; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

JD Sports in the UK is seeking a Technology Operations Delivery Manager to coordinate IT delivery for new store openings, refurbishments and decommissions across UK/EU. You will partner with the Portfolio Manager to ensure IT readiness for each store project.

Responsibilities include supplier liaison, risk and issue management, maintaining documentation, and timely handover to Tech Operations. Strong communication, attention to detail and a proactive, problem-solving mindset are essential.

Qualifications

• Excellent interpersonal skills.
• Excellent attention to detail, organizational, prioritization and time management.
• A strong desire to learn new skills.
• Able to work to tight deadlines.
• Problem solving skills within an IT environment.
• Strong Customer Service ethos.
• “Can do” mentality.
• Aptitude for learning quickly and with minimal instruction.
• A flexible approach to the provision of support services to a dynamic, growing business
• Experience in using Word, Excel and PowerPoint.

Responsibilities

• Coordinate the end-to-end IT delivery for new stores and refreshes across UK/EU.
• Liaise with suppliers and manage kit orders to meet deadlines.
• Manage risks, issues, actions, and decisions; escalate when needed.
• Maintain documentation and issue logs; ensure updates to stakeholders.
• Oversee store IT handovers to Tech Operations and support teams.
• Review third-party installation work to ensure JD standards.
• Ensure all store programme deadlines are met.

Skills

Interpersonal skills

Attention to detail

Time management

Deadline driven

Problem solving

Customer service

Can-do mentality

Quick learner

Flexible support

Word processing

Excel

PowerPoint

Stakeholder liaison

Tools

Microsoft Project

Visio

Excel

Job description

Technology Operations Delivery Manager (New Stores & Decommissions)

Department – Technology Operations

Responsible to: Portfolio Manager – New Stores & Decommissions

Location: Bury

Hours – 08:30-17:00 40 hours

Role Overview

Reporting to the Tech Operations Portfolio Manager, the Delivery Manager role is to co-ordinate the Tech department with delivering the IT elements of all group new store openings and refreshes across UK and EU. The role will also help support store closures and transition stores into support. The role is responsible to co-ordinate the end-to-end delivery of all IT elements for their allocated stores/projects.

Key Responsibilities

Accountabilities and Tasks:

To be responsible for the management of all elements of new stores for Tech across UK/EU

• Documentation and reporting to support the new store opening.
• Liaising with suppliers and ordering all kit to meet deadlines.
• Managing risks, issues, actions and decisions, escalating to management where necessary
• Assist with continuous improvement within Technology Operations new store opening team.
• Be responsible for regular comms to stores and stakeholders.
• Transition new and bespoke stores into Tech support.
• Oversee any issues within their given country
• Manage and gather requirements for New stores.
• Assist with power and data drawings including heatmaps.
• Assist Tech Ops colleagues with queries for new stores.
• Regular updates and communication to be provided on each store issue using issue log tool.
• Review 3rd party install work to ensure JD standard specification is being upheld.
• Oversee new store opening installs through to completion.

• Create and maintain store capex.

• Ensure all new store programme deadlines are met
• Manage and resolve all issues that arise pre and during retail handover.
• Liaising with the warehouse or 3rd parties to ensure IT kit is prepped configured and shipped as per requirements.
• Audit and maintain job sign off documentation and ensure that this is completed as part of every new store opening.
• Updating and continuation of management of the NSO Planner

Skills/Experience/Knowledge needed:

Essential

• Excellent interpersonal skills.
• Excellent attention to detail, organizational, prioritization and time management skills
• A strong desire to learn new skills.
• Able to work to tight deadlines
• Problem solving skills within an IT environment
• Strong Customer Service ethos.
• “Can do” mentality.
• Aptitude for learning quickly and with minimal instruction.
• A flexible approach to the provision of support services to a dynamic, growing business
• Experience in using Word, Excel and PowerPoint
• A valid passport.
• Ability to liaise with, and relate to, a broad spectrum of individuals

Preferable

• Experience working in a retail environment.
• Experience working in a projects environment.
• Understanding of software tools such as Microsoft Project , excel and Visio.
• Understanding the business drivers (e.g. tangible, intangible benefits)
• Engineering experience but not essential as training is provided.